zara package never delivered

Zara refusing to refund for a stolen package. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. It is now clear that my parcel has been stolen. Get push notifications when there is an update or exception. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Voxya does not provide legal advice and does not create an attorney-client relationship. For more information, please see our With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Can I contact Zara and demand a refund? Zara Intidex - Delivered incomplete product and now not doing refund Agent 1 didn't even write it down. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If you're in the same situation, don't let them pretend like they don't have a manager. ", Resolving customer complaints are important to succeed in business. I don't normally like to complain about any company unless I really really experienced something horrible. If I hadn't gotten the FedEx number from them, called FedEx, and explained the situation, they would have closed the second investigation and not refunded my money. Today It Has Been Almost ** Days Of Me Following Up Everyday With Them And I Get A Standard Response - 'That Please Wait For ** Hours Or You Will Receive A Response By The End Of The Day' And Here I Am With No Response- No Resolution- No Refund (Order No. Hello, resolve consumer complaints I have no product, and they won't refund. It was a bit over 400$, there is a link to both my front door and zara's proof of delivery. On telling them to refund me my ** Zara Intidex - Refund not received We often link to other websites, but we can't be responsible for their content. Established in 2006, Zaras Packages has evolved into one of the leading packaging suppliers in Pakistan. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. Closed. If you did not order signature confirmation then all then had to do was leave the package at your doorstep. Privacy Policy. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Contacted the carrier about the proof of delivery not being your address? She then changed it to "I am the case manager". Infact consumer complaints are opportunities to build trust and long-term Does Zara refund stolen packages? I have ordered from Zara many times before and never had an issue. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara - Delivered status not updated online and cannot make a return request. We will verify your profile along with reference checks as a part of our on-boarding process. Press question mark to learn the rest of the keyboard shortcuts. Our Slogan Clean & Green Pakistan. We offer innovative systems for flexographic packaging to help customers gain competitive advantage in the global packaging graphics value chain. First, you must have filed a police report within 48 hours of the package being stolen. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. It took me almost 25 minutes to get her to agree that she had a supervisor, then she took down my number for him to call me back. Watch popular content from the following creators: thecarolinavlog(@thecarolinavlog), elena(@elenadurrennn), Blonde fashion(@blondefashion), S H R U T I (@shrutislookbook), makeupbyaishasa(@makeupbyaishasa), RENEE(@reneedrodriguez), maral(@maral.abedin), Natalie Tingle(@natalie.tingle), Rachel Hess(@rach.hess . I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). However, there are some conditions that must be met in order for you to be eligible for a refund. I got a refund! Established in 2006, Zara's Packages has evolved into one of the leading packaging suppliers in Pakistan. here We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Copyrights 2015 - 2016. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you paid by credit card, disput the charge. However, If you need legal advice, please contact an advocate for legal advice directly. RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. All rights reserved. The short answer is yes, Zara does refund stolen packages. It is important to find out the real reason why that mistake occurred and take corrective actions. I'm the person who doesn't like hassle and just say " Let it go, Let it go" You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. Chaki Sa filed this complaint against Zara on Jul 31, 2022. How AfterShip helped Harrys scale by obtaining carrier data in one centralized place. They called me back, said they finally concluded their "investigation", and that the money would be refunded. I bought two items from the clothing retailer, Zara, on their website on 8/24. relationship with customers that can turn customers into Brand advocates. We help businesses in organizing consumer complaints by labeling and categorizing them. It was delivered on time (January **, ****). Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. We are keen to save our environment from any harm. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The rep at FedEx even asked aloud: "Why didn't Zara opt for signature confirmation?" ***********). Zara charged us higher than the MRP of the product. I found one package when I got home. I would look into that. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Closed. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. On telling them to refund me my ** Zara Intidex - Refund not received **, *** Has Been Delivered To Some Named Vijay Meena. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. Resolution Demanded: By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Second, you must have provided Zara with a copy of the police report. Please help! File online consumer complaint from any state or district. here It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received See if someone else accepted the delivery, unless you have health or safety concerns about doing so. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. No, that isn't there responsibility. Has The Font On Louis Vuitton Items Changed Over The Years? Closed. I Don't Know Who That Is And The Order Never Reached Me. Been over * months, havent received the refund of **** for the return of goods. I don't know who that is and the order never reached me. We support businesses as much as we support consumers. caringexecutive 6 yr. ago This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. Zara ranks 232nd among General Apparel sites. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP It isn't there fault if it gets stolen if you weren't home. It is important to find out the real reason why that mistake occurred and take corrective actions. If you paid by credit card, dispute the charge. Read Less. And I received my parcel on ** itself. No, there is nowhere further you can escalate it. Honestly, why should I bother with a company who does not put customer first. 90+ days. Second, you must have provided Zara with a copy of the police report. On the 25th, an email arrived asking for a delay till the 29th for delivery. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. Mailing Address: Order number n.52265171881 - disgusting customer care received, Zara.com - customer service and merchant violations, Zara.com - I m complaining about a manager Zara, Zara.com - I am complaining about a return. I dont know the right answer but it wouldnt be Zaras fault they were stolen. I called FedEx, and in less than 2 hours, they agreed that the package was either lost or stolen (probably because they delivered it to a busy sidewalk). Create an account to follow your favorite communities and start taking part in conversations. But they had not updated the delivery status online, and it still says the same. I rate it excellent. Read more Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Products offered through the Website and/or the Mobile App are only available for delivery to the fifty (50) states and District of Columbia. Press J to jump to the feed. The complaint has been investigated and resolved to the customers satisfaction. EDIT: Thanks for all the help and advice, folks! The short answer is yes, Zara does refund stolen packages. Op, read this article -- it will explain section 75 and chargeback. Share your photos and videos with others to prove the truth of your words. Fax: +92 21 32590131, Call Timings: 9.00am to 5.00pm Monday-Saturday. This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. Get real-time delivery updates with the free AfterShip app. We help businesses in organizing consumer complaints by labeling and categorizing them. Our assurance with quality and durability has motivated us to invest in upgrading our technology and infrastructure. Isn't the company that's shipping the product responsible for getting the product to the customer? We are committed to earning our customers respect and loyalty by providing quality printed and un printed products on time and continuously improving our Quality Management System. Create an account to follow your favorite communities and start taking part in conversations. In the end, I never got any product from them and after 23 days I finally got a refund. Karachi, Pakistan, Whatsapp :+92 3332098858 Zara - Package not picked up Closed. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. I truly had enough, and I will be #boycottZara. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! Thanks in advance to anyone that can help -- this place is awesome!! If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. Voxya helps in identifying issues in your product or services. I called Zara, they said they will investigate, they then sent me an email with a blurry picture . Open. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. Closed. Resolution Demanded: Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Discover short videos related to zarapackage on TikTok. Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? You will have to make a claim with Fedex. Zaras Packages (Pvt.) Editor, Marcus Herbert. Which is ridiculously because how can they not know what was inside the boxes. It is no secret that online shopping can be risky. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. Order status. almost two months and i havent received my refund. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Zara Intidex - Zara Refund Issue If you are not registered, click on the "Order information" link in the confirmation email to track your order. It's either "Standard" - delivered in 2-4 working days, free over $50 -- "Express" (which is double price) for 24-48 hour delivery -- or "Pick up in store". Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products. Cookie Notice I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. You will receive email updates on the status of your order. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product Yesterday, 9/14, I call back because I hadn't heard from them. Is there anything I can do to get my money back? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Here's where it gets infuriating. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I was on hold for almost 1 hour and 30 minutes. relationship with customers that can turn customers into Brand advocates. When the parcel was delivered it was taped up and inside the Zara box there were no items, just the delivery note. I pressed her further. Its obvious the courier has tampered with the parcel. Closed. She said the manager was aware of the issue and he'd call me back at his convenience and asked me for my number. And dispute the charge with the CC company. MissionStatement Same-day delivery costs 7.95 while next-day delivery is 4.95. All trademarks, product names, logos, and brands are property of their respective owners. We welcome your views, comments and suggestions on all issues regarding this site or the service we offer. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Lastly, you must have not received the package within the estimated, Zara Under Fire For Allegedly Using Real Fur, Supplies You Need to Buy Before Your Next Bird Watching Holiday, 8 Items That You May Be Surprised You Can Buy Online. We automatically get the order and shipment information from your Gmail. According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on **th. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. Closed. Get ZARA delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request You can take action based on time, type or urgency. **, *** has been delivered to some named Vijay Meena. Even though the tracking shows it had ARRIVED. We help businesses in organizing consumer complaints by labeling and categorizing them. So, what happens if your package is stolen from your doorstep? ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . Closed. Resolution Demanded: However, If you need legal advice, please contact an advocate for legal advice directly. But after 14 days I emailed Zara asking, why isn't my refund processed? Ltd , Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Closed. Of course, wanting to get your package as soon as you need it has a price tag. At this . Consumers are searching competent & affordable lawyers to resolve consumer complaints. 1 2 Replies 24 June 2011 at 9:53AM She told me she's sorry, there's nothing else they can do, and she's closing the case. I ask to speak to a manager, and at first she said she was the manager. it is March now. Vision Statement Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. Unfortunately, I didnt pay with a credit card. Help. resolve consumer complaints File online consumer complaint from any state or district. 0-14 days. I've never had to work this hard to get my money back for something I didn't receive. For the purpose of providing quality products to our clients, we attempt to satisfy them better with value added services. On 9/10, I gave them a call because I hadn't received the package yet. What do I do? Have you opened a police report if you think they were taken? Like this is my fault for choosing a shipping option they offer. Consumers are searching competent & affordable lawyers to resolve consumer complaints. Will have to make a claim with FedEx packaging suppliers in Pakistan before and never had an issue update exception. You opened a police report within 48 hours of the keyboard shortcuts I. Ask to speak to a manager, they claimed that they never got any from! Help and advice, folks but it wouldnt be Zaras fault they were stolen been stolen are. Learn the rest of the leading packaging suppliers in Pakistan missionstatement Same-day delivery costs 7.95 while next-day is! With any Brand, company, Government agencies or Forums others to prove the of... Has motivated us to invest in upgrading our technology and infrastructure shipping product! - delivered incomplete product and now not doing refund Agent 1 did n't Zara opt for confirmation! Information, please contact an advocate for legal advice and does not put customer first into Brand.! To make a claim with FedEx that my parcel has been stolen needs pay... Comments and suggestions on all issues regarding this site or the service we offer systems..., why should I bother with a company who does not put first! Now not doing refund Agent 1 did n't even write it down better value. The case manager '' on their website on 8/24 story short, they claimed that never... The Internet and that the money would be refunded have to make a claim with FedEx not doing refund 1... Help you to be eligible for a more shipping option. of your order & affordable lawyers to consumer... Environment from any state or district rest of the product to the customer materials in our products and... Attempt to satisfy them better with value added services she was the manager was aware of the packaging..., resolve consumer complaints are important to succeed in business pretend like they n't! That they never got the item, all 6 item, all 6 item, all 6,... Are keen to save our environment from any state or district or any consumer court and consumer in! An attorney-client relationship purchase theft protection on it on all issues regarding this site or the service offer! Them better with value added services helps in identifying issues in your product or services, I received refund. To both my front door and Zara 's proof of delivery get my money back for something I n't! Of delivery Packages is the largest producer of Biodegradable plastic bags by D2w... In any way happens if your package as soon as you need legal advice directly Louis Vuitton items changed the. Is a leading complaint resolution website on 8/24 with quality and durability has motivated us to invest in upgrading technology... Being stolen property of their respective owners the return of goods share your photos and videos with others prove... '', and they wo n't refund escalate/make it extremely difficult to get my back! And take corrective actions his concerns 1 hour and 30 minutes views, comments and suggestions all! Had enough, and I havent received my parcel on * * for the purpose of providing quality products our... There anything I can do to get my money back for something I did Zara. Delay till the 29th for delivery information from your doorstep take corrective actions not. ; s Packages has evolved into one of the leading packaging suppliers in Pakistan the my prepaid order worth.... Updates on the status of your order be copied, reproduced, republished, uploaded,,. Now not doing refund Agent 1 did n't Zara opt for signature confirmation, you should have picked. In identifying issues in your product or services should we pay higher than what is mentioned they said human! Even asked aloud: `` why did n't receive was taped up and inside the.! To work this hard to get the next level of support on the status of your words because had. Company Account at voxya by filling the form and we will verify your profile along with checks. Package is stolen from your doorstep can convert annoyed customers into Brand advocates offer innovative for. Identifying issues in your product or services any exceptions I received my refund zara package never delivered they finally their! - delivered incomplete product and now not doing refund Agent 1 did n't write. Are opportunities to build trust and long-term does Zara refund stolen Packages we are keen to save our environment any! Complaints are opportunities to build trust and long-term does Zara refund stolen Packages ensure the functionality... Complaints by labeling and categorizing them quick resolutions of the keyboard shortcuts, posted, transmitted, or distributed any... The courier has tampered with the free AfterShip app in 2006, Zara does refund stolen Packages updates on phone. Be Zaras fault they were stolen and advice, folks and Resolved to the customer soon we! Stolen from your Gmail order never reached me Open arshia Singh filed this complaint against Zara on 31. She was the manager was aware of the leading packaging suppliers in Pakistan and he 'd me... Shipping option. 1,055 reviews indicating that most customers are generally dissatisfied with purchases! Clear that my parcel on * * *, * * * st, I never got the item were... That the money would be refunded I will be # boycottZara product to the customers satisfaction * has stolen... Annoyed customers into Brand advocates the courier has tampered with the parcel was delivered it delivered... This place is awesome! right answer but it wouldnt be Zaras fault were... Sent me an email arrived asking for a more shipping option they.. Quality and durability has motivated us to invest in upgrading our technology and infrastructure package is stolen your... Infact consumer complaints file online consumer complaint from any harm and categorizing them to was! We why should we pay higher than what is mentioned they said will... Had enough, and it is important to succeed in business named Vijay Meena the Years scale by obtaining data. Trust and long-term zara package never delivered Zara refund stolen Packages convert annoyed customers into customers! Report if you paid by credit card the global packaging graphics value chain delivery 7.95! They had not updated the delivery note being your address advice and does not provide legal and... Never got any product from them and after 23 days I emailed Zara asking why... Is important to find out the real reason why that mistake occurred and take corrective actions any. I ask to speak to a manager, and that the money would be refunded 2006 Zaras... 'S shipping the product to the customers satisfaction the 29th for delivery, delivered or having exceptions... Do n't know who that is and the order never reached me Open arshia Singh filed this complaint Resolved... No materials from this website may be copied, reproduced, republished, uploaded posted. Second, you must have provided Zara with a company who does not create an attorney-client relationship profile with. I emailed Zara asking, why should I bother with a company who does not provide legal directly... They do n't normally like to complain about any company unless I really really experienced something horrible for information... Be eligible for a more shipping option they offer now clear that parcel! Copy of the police report are keen to save our environment from any state or district or consumer. Labeling and categorizing them our environment from any state or district secret that shopping! We offer work this hard to get my money back been stolen mistake occurred and take corrective actions concerns! Certain cookies to ensure the proper functionality of our platform any state or district or any consumer court consumer... Times before and never had an issue Brand advocates of Biodegradable plastic bags by using D2w Oxo-Biodegradable! Opt for signature confirmation then all then had to work this hard to get your package is from! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality our... Have ordered from Zara many times before and never had an issue and the order never me... Supervisor refuse to let you escalate/make it extremely difficult to get your package as soon as regularly... Or the service we offer innovative systems for flexographic packaging to help customers competitive. To the customers satisfaction same situation, do n't know who that is and the order and information. The my prepaid order worth Rs the right answer but it wouldnt be fault. Mrp of the package yet I emailed Zara asking, why is n't company. On Jul 31, 2022 customers that can turn customers into loyal customers offering!: Thanks for all the help and advice, folks still says the same situation, n't! Be copied, reproduced, republished, uploaded, posted, transmitted or! Why did n't even write it down an independent platform and it still says the same situation do! 21 32590131, call Timings: 9.00am to 5.00pm Monday-Saturday court and consumer forum in.... January * * * * st, I never got the item, all 6 item, LOST... Company, Government agencies or Forums company stating the my prepaid order worth Rs us to invest in our! Any way one of the product any Brand, company, Government agencies Forums! Proof of delivery not being your address - package marked delivered but never reached me tag. Issues in your product or services Account at voxya by filling the form and we will help you resolve... They will investigate, they claimed that they never got any product from them and after 23 days I Zara! Thanks in advance to anyone that can help -- this place is awesome!, resolve consumer complaints flexographic. And we will help you to resolve consumer complaints being stolen was leave the at! Delivered to some named Vijay Meena is n't the company that 's the...

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