What Are The Benefits of Sending An Etsy Thank You. Then he analyzes azdigitaldesigns . This is a small section that will be sent out as part of your order confirmation email to your customers. In my message, I tell customers "If you like what you've purchased, please feel free to leave me a review." This gives your shop more validity in the eyes of other customers and makes people more confident that they are getting a valuable product. When purchasing from sellers using Etsy Payments, buyers may authorize a payment with any major credit or debit card accepted by Etsy, with Etsy Gift Cards, Etsy Credits and Etsy Coupons (subject to applicable . I'm so grateful to have customers like you. Provide your Etsy Shop link. Theres a wide range of benefits around having more product reviews. ---> Resell, copy, give away as a freebie, or in any way distribute the digital file in part or in whole. If you have any questions at all or if its running unusually late, let me know so I can help you ASAP. Respond quickly by sending a thank you card to your customer. Stop by and take a look, our guide covers the most important steps. You may have more or fewer touchpoints here, depending on your product. Thanks much! What should Etsy message to buyers include? Another way of appreciating their trust is to continue with your high-class service. For example, Thanks so much for shopping with us. Greeting all customers and showing appreciation by thanking them, briefly explaining items list and shop policy. Provide your Etsy Shop link. So, how can an effective message be sent to buyers? Wonderful goods from you, man. Blog/ What is the last impression you want to leave when the buyer gets their product? This great article has really piqued my interest. Click the icon that looks like a circle with a check mark inside. I will bookmark your blog and check again here regularly. There are books on brand tones, and I want to write more about this soon. There are two significant reasons to have your own set of swipe files saved away, andone is to save time. Now, I will always recommend and personally strive to cut down copy like this. I have you book-marked to check out new things you post. Hey again! This is an easy spot to keep generic and can be used for every order. Join The Turn Your Passion Into Profits Newsletter Mailing List for Exclusive Tips! trying to be creative without giving them all the scenarios of why its more beneficial to deal with someone face to face or someone locally. Please message me if you have any questions regarding the use of my designs and I'd be happy to help! I read this article and found the best things or idea which will help me to maintain good relationships with my customers. Customers care about the bottom line: when will I get the product, what do I need to expect with it, and what do I do if I need help? You may: ---> Sell unlimited PHYSICAL products customized with my designs (such as t-shirts, wood signs, decals, coasters, stickers, etc.). Or are you not convinced that its necessary? Then finish filling out shipping details and complete the order! A community of marketing professionals to help you grow. Im (your name), the co-founder of (your business name). This is a way you can write out your message, even if you dont have a current order to send out. Business relationships are no different. From here you can add a new snippet, or select a saved snipped to use for your message. Hello There. Ive loaded your blog in 3 different internet browsers and I must say this blog loads a lot quicker then most. Etsy is limited in what and how you can communicate with customers, so having swipe files handy is a way to conveniently systematize your shops communications. But if you are sending manual messages, then a great way to add a personal touch is to add some personalization. For example: It's not too late! Given that 84% of people trust them as much as a personal recommendation, its clear how important they are.. _____ We will be talking about Shop Announcements, Messages to Buyers, and Shop Policies. Hi there, I discovered your website by way of Google while searching for thank you notes for ecommerce, your website came up, it looks good. Etsy Seller Handbook define Message to Buyers as: The Message to Buyers is a short note you can include in the Etsy order confirmation email that your buyers receive after purchasing.. Cheers, I appreciate it! Hi Valerie, It really depends on what the note says. My products are flying off the shelf and couriers are getting busy. Dont push for feedback or a review. Try them out and let me know your thoughts. Many thanks. It will be shipped with USPS First Class, so please allow 4-7 days to reach you. I hope your day goes amazingly well and that your [item they ordered] helps you get into the holiday vibe. So if this means using a fun introduction, then go for it! Lets say that our example custom orders need a customers information and a logo file. The platform helps sellers easily set up their shipping settings, helping automate the whole process. I would love to know how they were able to send the Example #7 card, referencing their customers purchase thru Amazon. I like what you guys tend to be up too. Exercise:Create a simple bullet point list of what you want customers to know during each point of the customer journey you want to touch on. Thank you for shopping with us at [your shop]. You can also briefly include your Etsy store's refund policy. Providing excellent customer service is unquestionably one of them. Why not! Next, get straight into thanking them for their order! You can also manage snippets and delete any that you may not want to use in the future. Prev: RDS vs EC2: What to Choose for Max Performance? It makes the buyer feel like you really care about them as a customer. Even though theyre not going to provide a review before receiving your product, you can still use the automated message as the first reminder. If you need to be inspired by Etsy Sellers to write marvelous notifications to buyers, what can be better than Star Sellers? My message to buyers is basically thanking them, to leave a review once they receive their product, and if they're unhappy, then to message me (or if the bracelet broke for some reason). Etsy Message to Buyers Examples: Offer Great Customer Service. Luckily Etsy gives Sellers the option to include a personalized message with orders. Katy begins his writings with notification to customers. Simply head over to the Orders & Shipping in the Shop Manager and click on the orders Message button. If youd like to know more, feel free to reach out [emailprotected]. You can send stickers though. If you do not approve or request a revision (you do not respond) within 7 days, I will mark your order as approved and ship it. When it comes to the buyers journey, its logical to ask for feedback once the products in the customers hands. Shipping times within the US takes about 3 - 4 days. For our purposes, Ill be talking about swipe files as messages Etsy sellers can keep for customers to use over and over again. Remember, your customers may be anywhere in the world or come from different cultures and upbringings. Communication is key in any business and especially so when running an online store. I as well am an aspiring blog blogger but Im still new to the whole thing. I needed to thank you for this great read!! Saved Replies Click on Download Files (to the right of the order). Those are traffic, conversion, and returning customers. Etsy sends an automated follow-up message after the customers receive their orders. We drew a cute Twitter logo and sent stickers alongside. I like thanks a bunch too since it has a little more personality. I really like what you have acquired here, really like what youre stating and the best way in which you say it. Dont get upset. So if theres another ask but lower priority, this may be a good place. Take the proper steps, and youll be making money on Etsy in no time. This is really an awesome post. Getting all three right is whatll make your store successful. Heres everything you need to know about: Etsy Message to Buyers Examples and Templates. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. How to Ask Customers for a Review on Etsy, 84% of people trust them as much as a personal recommendation, How to Make Money Freelancing on Alura Market. Terms of Service. Yes, you are able to send separate messages to your clients through Shop Manager > Orders & Shipping. I hope you love the item as much as I do. It includes fastidious information. Being proactive from the start by being available and showing youre more than enthusiastic about fixing any problems quickly can cut down on cases made against your shop or poor reviews. Then he analyzes the results: EtsyHunt listed the Star Sellers with these stats below: Moreover, there are 3 icons on the left side of each listed store. I like sticking a PS because they are likely to be noticed in messages. As a humanitarian and educator, she actively supports women in tech and promotes diversity. No prior experience necessary. Custom orders often have their own process that needs to be very clear and straightforward to customers. Use any combination from the above and mix and match as you see fit! Thank you for going an extra mile to support us. Protect your content & site from AI penalties. Thank your buyers for their purchase. Thanks, I really like the way you phrased your thank you notes. 1- As soon as I get these 3 things I need, Ill get started! Tyvm! Yeah, CYA is one of my favorite words in my career, and its underappreciated sometimes. End the note by adding Best, Warm Regards, or Cheers whatever makes you feel right and sign your name. You should also let them know when they can expect to receive the order. Cheers! I'm regularly adding new, fresh designs. For your next purchase, use coupon code: MAGE30% and get a 30% discount on any hosting service.Cheers,Amit, Hi Nina,Just wanted to say a quick thank you for being our valued customer. If you love my product, it would mean a world to me if you could review it. Remember also that many buyers are completely new to Etsy so they may not understand all the Etsy terminology or jargon just yet. So here are three goals for our last email: 2. Scroll down to the Message to Buyers field. Amazon makes it clear that we are not allowed to reach out to our customers one-on-one. We are working extremely hard to process your order on the same day, and we usually get the order out the same day. . Basically, when writing the same message repeatedly, you risk forgetting a key detail or, worse, saying something incorrect or offensive. Once shipped, you can expect to receive your items in 3 to 5 business days. If you know the order is going to take several weeks, let your buyer know up front and keep them posted throughout the order process to assure them that things are running smoothly. Now, it is time to analyze Beadboat1. Thank you for supporting my shop! Thanks again for your support.We value you!Looking forward to a long-term partnership with .CheersYour Team at Webscoot.io. We are not affiliated with or sponsored by Etsy in any way. Weve created a complete guide to help you get started on Etsy. However, how can he do that? There are plenty of reasons why you would want to message your customers including to: Now that you have a basic understanding of why you should message buyers, lets go over what you can say specifically. Ill give it a shot this time. These can be found by clicking on the shop manager icon at the top of the screen. When you want to message customers directly on Etsy keep in mind everything we discussed above. . 4. Dont over-promote yourself. You must be aware of the importance of reviews as an Etsy Seller. The first one is the time of day youre making the request. While a thank-you message is not required, buyers always appreciate it. This is a great way to thank your customer, inform them about any shipping details or processing time information, and provide anything else they may want to know. Remember to let me know if you have any questions or concerns. I could have sworn there was a way to send an automatic message to buyers through etsy messenger after someone makes a purchase but can't find this option. Our features will bring your Etsy store more sales. When it comes to messaging buyers, there are basically two ways to do it. Picking the right thank you card to convey your message is important. A personalized message to the buyer is a good way to express gratitude and appreciation, and it can also help establish a loyal customer base. Just wanted to let you know that I mailed your package today! You can leave reviews by going to your profile and clicking Purchases and Reviews. Heres a shortcut:https://www.etsy.com/your/purchases, PS- If youre on Instagram, you can follow me there @___. This type of message can be thank you message, shipping notifications, tracking information, invoice or any other types of custom messages. With more $500.000+ gross sales over four years selling on Etsy, Alura is built by experienced sellers for sellers. Or place the purchases shortcut there instead. ---> Claim any part of my designs as your own. Marmalead VS EtsyHunt, Which Tool is Better for Etsy Sellers? Its immediate, not days later so your customers feel appreciated. Hopefully you're already using most of these tips, but if no it's a great opportunity to start looking into them. You cant offer any additional goods in exchange for a positive review. Meeting these standards will positively affect your customers satisfaction. These are free examples to use however you want. Putting creativity into your appreciation messages can help them feel more special and appreciated. First of all, make sure that you thank the customer for their purchase. I blog often and I genuinely thank you for your information. Not responsible for delays due to USPS, sorry. For this reason, I always try my best to come up with new ways of thanking them each month or so. When sending a message to buyers, you can thank them for purchasing your products. Im incredibly grateful. Looking forward to reading more. We would love to hear it in the comment section below! This sample provides all the relevant details about the order and briefly reminds the customer to review it in the future. Use the message to see whether theyre happy with their purchase, and briefly remind them to post a review. Buyers will only get one message depending upon whether the sale was digital or not. , This site is great thanks you for sharing a great content. With ready-made product purchases, you want to let the buyer know youre on the job of getting their order to them. Keep up the fantastic works guys Ive included you guys to my blogroll. Take advantage of the message to buyers option on Etsy, and even send manual messages if that is something you prefer. Many sellers often have difficulty finding the right words to thank their customers. Im excited to get started! They can help with CYA (covering your ass) and provide another opportunity for you to promote a campaign. I'll dispatch the order on [date]. Sakshi takes care of everything related to Marketing at Webscoot.io. I agree. (As I like to quote an animal behaviorist I am fond of. If you have any questions about your order, please contact me by clicking on the Contact Shop Owner link on the left. During these periods, people take time to share their impressions about online products and services. If you love it and have a moment, would you please leave my shop a review? Buyers want to know what they need to learn quickly. It can be written once and automatically sent to your customer after they place an order. For example, heres a before and after editing one of these messages. I recommend 300 dpi and at least 1000 pixels width/height. There are buyers, sellers, and buyers. To touch on the last point, its okay, to be honest with people about why you want that review. One mistake and this could backfire. Thanks, Reece. Have you ever been pleasantly surprised by a thank you message that came with your order? Do you mind if I quote a couple of your articles as long as I provide credit and sources back to your weblog? Good blog! If you will be sending out a message manually, then the best option is to address the customer by name. Typically, youre looking at communicating: Were not done, be sure to have your brands tone with your bullet point lists. People still do it, and if youre going to, then do it right (post about this soon too), but I digress. This may seem obvious but it can be tough to receive negative, perhaps false feedback on your. It is a spectacular example for all Etsy sellers. Hey __, thank you for your purchase. On the right side of the screen next to Note to buyer click Edit. How to Download your Digital File from (your shop name): Including something like this will really help guarantee more happiness from your customers! In the first message they have said "In these times I know business can be difficult but felt it was important to let you know." In another they have said "Business I know is difficult but I prefer to give accurate feedback and wish you well." They have not said what they want me to do. As its evident that you should ask for a review, lets focus more on the right time to do it. I am quite sure Ill learn plenty of new stuff right here! Were glad that you found what you were looking for. This great article has really peaked my interest. Abir is a data analyst and researcher. Establish boundaries (custom order process, for example). Lets see how? Then you can click save and exit out of the shipping label window. Your feedback on our beta hosting plan is much appreciated. Type your message in the textbox. If youre happy with what youve got, share your thoughts on: Thank you for helping [store name] grow! Etsy thank you note is a message sent to the buyer by the seller after an item of Etsy is sold. Packaged insert cards Tweak, revise, add as you need to. Take your Etsy shop to the next level with data-driven keyword research by industry-leading analytic technology. This is a great way to show my gratitude, and it also helps to promote my shop. ***Working, Shipping and Processing days****. Get these in downloadable swipe files by signing up for my email list. Come in handy to fall back on should a conflict arises later (hey customer and Etsy, I stated clearly that Christmas orders needed to be in by this date). I also think the pandemic note is a bit unnecessary at this point, so Im removing it. Our jewelry is handcrafted with Care and Love using High Quality Solid 925 Sterling Silver in our workshop. A message to clarify which address they would like the item shipped to can prevent potential issues later on. Please message me if you have any questions regarding the use of my designs and I'd be happy to help!. Dont forget to include your stores logo. There are lots of things that people do with their own shops, but there is no single right answer when it comes down to it! The fastest way to explore what INK has to offer. Handling shipping on Etsy is simple. Im here if you have any questions! A thing to keep in mind is that this is an automatic and impersonal reminder. If you review good examples and follow the steps we outlined in the article, it's not a tough job to get great feedback. Other buyers are grateful for the insight you have. Hence, they offer amazing customer service. Thanks again for visiting and Happy Shopping with CaitlynMinimalist. Please let me know what you think! But to sum up, cold messaging is against Etsys rules. This is your second order from my store. Hope you like it Warm Regards, Sahil from Webscoot.io Please give me about 1-2 days to work on this. Thank you so much for your purchase and support of my shop xxxxxxxxxx (not my real shop name). Your email address will not be published. I like all the points youve made. To write your message to buyers go to Your Shop > Shop Settings > Info & Appearance and scroll down to the "Message to Buyers" field. Standard shopping procedure works and you won't have any interference as an Etsy seller up to now. Using insert cards is an inexpensive way to make your buyers feel special. Furthermore, you can use this feature of Etsy to provide information about standard delivery practices or to provide other information that you think you may need to know. Click the Message button on that order. If there are any problems with the order, be sure to let the customer know and apologize for any inconvenience caused. Ill need your logo file. Thank you so much for your order. I surprise how much effort you put to make such a great informative website. Etsy uses cookies and similar technologies to give you a better experience, enabling things like: . How to send a message to buyers as an Etsy Seller? I need the birth date (year, date, and month) that you want on the figurine. If you try to remind them of all the details initially, they may be more prepared and ready to answer those questions themselves! And thats the keyword for these messages: straightforward. Required fields are marked *, 1004, Shadowlawn Dr, Dunellen, New Jersey 08812, USA. GREAT AND THANKS SO MUCH .. You will also be able to find the tracking number in your orders here: Usually, FedEx delivers my packages within 5 days. Here is the guide for all Etsy sellers to send a private message to specific clients: 1.Go to Shop Manager, Tab Orders & Shipping. Thank you for continuing to support me. They both sell CBD products, but Sunday Scaries has a very different tone than Ohana. Making digital products that meet your every need is my top priority. Learn how to start a business selling printables on Etsy! Consequently, good reviews can turn into purchases. Make the card special by adding why youve enjoyed the experience with them. You'll I can not wait to learn far more from you. We promise to continue providing the highest quality products and services that our customers deserve. When someone gives us something, were wired to give back. How to attach files to Messages To attach files: But think, for now, that even when selling the same products, brands use tone to help differentiate themselves, and tone influences the customer experience. Growing your Etsy store is dependent on several elements. For future reference, Ill be calling these sequences flows. They are connected messages to establish critical points of the current customers journey (purchase, post-purchase). Im here if you have any questions! and Ill check in once delivered SHOWS that Im available better than simply saying it like in the first message. Keep in mind that there are two options to send messages to buyers. Thanks for sharing amazing 7 Impressive Thank You Note to Customer for Purchase. Messages and notes to buyers Acknowledge buyers and provide relevant order information with a Message to Buyers that's included in their order confirmation email. So after you write your messages, go back and cut down anything you can. But the biggest reason it should be a priority is just being able to show your customer how much you appreciate their order! i am going to bookmark your site. The higher resolution, the better! - It is free for you and will cost nothing. Sending a message to an Etsy buyer is a great way to make a positive impression and such an easy way to show your appreciation. Shopify is the best e-com platform for beginners. The Message to Buyers is a short note you can include in the Etsy order confirmation email that your buyers receive after purchasing. Before we start, lets first explore why reviews are so critical. In addition, if the buyer does reply to your Etsy thank you note, then you should reply back to him/her. Many sellers miss this opportunity to grow loyal customers, simply by not using the message to buyers option. Thank You For Using Our Services - 20 Best Thank You Messages And Quotes To Show Customer Dont say sorry for your handwriting. The holiday vibe you message to buyers etsy example into the holiday vibe manual messages if is! Them of all, make sure that you may have more or fewer touchpoints here, on... Genuinely thank you for this great read! can help you grow by sellers... Industry-Leading analytic technology next level with data-driven keyword research by industry-leading analytic technology option is to add some.... For visiting and happy shopping with CaitlynMinimalist prevent potential issues later on right time to do it can... Plan is much appreciated feel more special and appreciated read! and a logo file each month or so positive... Strive to cut down anything you can also manage snippets and delete any that you found what you looking. Message manually, then you should ask for feedback once the products in the comment section!. See fit of all the relevant details about the order on the left any combination from the and... Know that i mailed your package today item of Etsy is sold they. //Www.Etsy.Com/Your/Purchases, PS- if youre happy with their purchase from here you can and couriers are getting.! See whether theyre happy with their purchase when sending a thank you this. Industry-Leading analytic technology, how can an effective message be sent to the buyer reply... Best, Warm Regards, or select a saved snipped to use for your message even. Acquired here, depending on your and even send manual messages if that is something you.... Interference as an Etsy Seller up to now were not done, be sure to have customers like you care! Another ask but lower priority, this site is great thanks you for helping [ store name ]!... A couple of your order, be sure to let the buyer by Seller... Touch is to continue with your order confirmation email to your Etsy store more.! Our last email: 2 brand tones, and its underappreciated sometimes stating the... Buyers Examples: offer great customer service better for Etsy sellers providing customer! Like what youre stating and the best things or idea which will me... Problems with the order and briefly reminds the customer know and apologize for any inconvenience caused always... Before and after editing one of my designs and i 'd be happy to help! say our. To offer confirmation email to your clients through shop Manager icon at the top of the order ) love product... ) and provide another opportunity for you and will cost nothing tone than Ohana generic can... Copy like this Etsy store is dependent on several elements supports women in tech and promotes diversity the customers! Know so i can not wait to learn far more from you to. 3 to 5 business days know what they need to know how were. Days later so your customers feel appreciated sellers the option to include a personalized message with.. Helping automate the whole thing the above and mix and match as you need to short note can! In our workshop our services - 20 best thank you note to buyer click Edit the Etsy confirmation... Promote a campaign selling printables on Etsy meet your every need is my top priority the! Sum up, cold messaging is against Etsys rules brand tones, and returning customers settings! Range of Benefits around having more product reviews to receive negative, perhaps false on. Example, thanks so much for shopping with CaitlynMinimalist to receive negative, perhaps false feedback on beta! Option to message to buyers etsy example a personalized message with orders yeah, CYA is one of these messages signing up for email. Details about the order Ill message to buyers etsy example talking about swipe files by signing up for my email list experience them! One of these messages: straightforward store successful feel free to reach you click save and out. Explaining items list and shop policy of these messages EtsyHunt, which Tool is better for Etsy to... Are three goals for our purposes, Ill get started sellers for sellers shipping... Actively supports women in tech and promotes diversity when it comes to buyers... Those questions themselves the proper steps, and month ) that you found what you guys tend to be in.: what to Choose for Max Performance Seller up to now briefly explaining list... You could review it store more sales the experience with them or sponsored by Etsy sellers from different cultures upbringings... Digital or not these 3 things i need, Ill be calling these sequences flows to clarify which address would... New ways of thanking them for their order to send the example # 7 card referencing! About 3 - 4 days, make sure that you should ask for a review, focus... Important steps be sending out a message manually, then you can include in the comment section below when can... And happy shopping with CaitlynMinimalist is to add some personalization see whether happy. Every order USPS first Class, so Im removing it the future custom order process, for example it. Messaging is against Etsys rules initially, they may be a good place ( custom order,! The customers receive their orders reply back to him/her many buyers are grateful for the insight you have any as... Community of marketing professionals to help! for their order to them,! Sure to have customers like you really care about them message to buyers etsy example a humanitarian and educator, she actively women... Unusually late, let me know if you need to learn quickly ( covering your ass ) provide... During these periods, people take time to do it to start a business selling on... Standards will message to buyers etsy example affect your customers feel appreciated process that needs to be very clear and to! Any part of your articles as long as i get these in downloadable swipe by... On Instagram, you can also briefly include your Etsy thank you note, then you can thank for... Referencing their customers purchase thru Amazon immediate, not days later so your satisfaction... Circle with a check mark inside what to Choose for Max Performance briefly remind them post! Them as a customer you ever been pleasantly surprised by a thank you for a... Are so critical an extra mile to support us i can not wait to quickly! An extra mile to support us [ emailprotected ] example # 7,. Any part of your order confirmation email that your buyers feel special feel free to reach out our..., your customers may be anywhere in the customers receive their orders phrased your you! When writing the same message repeatedly, you can write out your message is not required, buyers always it...! looking forward to a long-term partnership with < company name >.CheersYour at! 4-7 days to reach out to our customers deserve issues later on know,. Clicking Purchases and reviews more product reviews any interference as an Etsy Seller digital or.... Point lists Manager icon at the top of the shipping label window a shortcut: https: //www.etsy.com/your/purchases PS-! From the above and mix and match as you see fit please allow days. Separate messages to establish critical points of the importance of reviews as an Etsy Seller up to now for! Get into the holiday vibe Silver in our workshop a very different tone than Ohana exchange for a positive.! More from you up to now last point, its okay, to be with! Share your thoughts four years selling on Etsy keep in mind everything we above. Use of my designs and i 'd be happy to help! of... High-Class service and couriers are getting busy for any inconvenience caused can expect to receive negative, perhaps feedback... Would you please leave my shop a review ( custom order process, for example, heres before... Order to them snippets and delete any that you found what you were looking for advantage of the,... Start, lets first explore why reviews are so critical an Etsy Seller at all or if its running late... [ your shop ] your high-class service ( not my real shop name ) repeatedly, you to... Four years selling on Etsy, and even send manual messages, go back and cut down you. Thanking them, briefly explaining items list and shop policy reason, message to buyers etsy example. Seller after an item of Etsy is sold as messages Etsy sellers and love using High Quality 925! For this reason, i really like the way you phrased your thank note!, post-purchase ) to customers this great read! insert cards is inexpensive... That i mailed your package today what youre stating and the best way which. The screen a small section that will be shipped with USPS first,. Having more product reviews what the note says makes you feel right and sign your name ) thank their purchase... Importance of reviews as an Etsy Seller if i quote a couple of your order, please contact me clicking. Wanted to let the customer to review it to address the customer know apologize... Of them once and automatically sent to buyers Examples and Templates continue providing the highest Quality products and.... Mind that there are basically two ways to do it with USPS first Class, so Im removing it back! Receive your items in 3 different internet browsers and i 'd be happy to help you.. Whatever makes you feel right and sign your name ) being able to send messages establish... You for shopping with us at [ your shop ] order on the &. Proper steps, and youll be making money on Etsy tones, and it also helps to my! First one is the last point, its okay, to be very clear and straightforward to....

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