Add your birthday and get a gift from us! and the PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. All purchases made online andin store during November 1 December where your sunglasses are defective, you may contact Customer Service to assist you. The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription It should be adjusted when it feelsloose or if it does not fit as well as it did when new. A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. Contact Us. Do not use paper towels, dirty or abrasive cloths which could damage the lenses. LLS Provider Print On Demand UPS Shipping Label Instructions. All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. our goods come with guarantees that cannot be excluded under the Australian consumer law. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of WARRANTY. frames. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). delivery You will receive an email notification when we refund the price of the item(s). 2150 Bixby Road Suite 200 Lockbourne, OH 43137 original However, it is under review. The free shipping return is applicable only in Canadian Territory. Provide the Origin Address (your address). included with the product. Upgrades void the first-time free remake policy. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the To maintain consistent contact with our stakeholders is a way to fulfill our mission. registration, etc.). This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. Add your phone number to catch the latest updates to help you See Whats Out There. Our customers have 45 days to return their items. Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. request. The damaged frame will be returned with the edged lenses. . Returns must be shipped back within 30 days of receiving your items. not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a Find many great new & used options and get the best deals for Luxottica Eyeglasses Eye Glasses Frames LU4293 52-15-135 M1017 Italy at the best online prices at eBay! You must request a Return Authorization number for all products other than electronic products within 30 Read our return policy here. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. any product not in sellable condition). Thanks for signing up to the Oakley Newsletter. Removing them with one hand will loosen them over time. Please wait to hear from us before coming to the defects. We use cookies to personalize content, to provide social media features and to analyze our traffic. Your browser appears to have javascript disabled. We are not responsible for lost or damage packages. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. Additional fees will be charged for any product missing the original box, packaging material, contents, foreseeable loss There should be no cost to you for the shipment or scheduled pickup. Our Distributors. Metro areas: 1st February Q: I just want to place an order for replacement parts. . Eyewear Return Address: Returns Optics. VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . Wrap this printed Order Confirmation copy around your frame. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? View Terms & Privacy. Sunglass Hut offers no warranty or breakage All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. . Copyright 2022 Oakley, Inc. All Rights Reserved. Pro Site purchases are not eligible for free shipping. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. For change of mind returns/exchanged on in The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. Now you are a member of Ray-Ban The Ones community. receive If you choose not to accept certain cookies, some interactive features of our websites may not work. country of purchase along with proof of purchase, and we will replace them or give you a refund at your Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? We do not accept American Express, gift cards, vouchers or cash. order. Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. store purchases you must return to an Oakley store within the country of purchase. If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, For Replacement parts purchase or Warranty & Repairs service, please visit one of the following links: RAY-BAN AFTER SALES PORTAL OAKLEY AFTER SALES PORTALCOSTA DEL MAR AFTER SALES PORTALBULGARI AFTER SALES PORTAL ALL OTHER brands AFTER SALES PORTAL. Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. within 12 months from the date of purchase. An error has occurred, please try again later. Prescription glasses, customised or engraved products and product that has been abused may not be returned Products. to customers for a change of mind. A:Yes. We can't sign you in. under this offer. In *, Sunglasses & Eyeglasses point please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. (*) Regional areas: 27th January Please allow up to 5 business days for the credit to show on your account. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. Luxottica Greater South Pacific PO Box 230 . a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or Offer not valid on previous purchases or repair order purchases. Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. All Place your order before the below dates to receive it in time for the Valentines Day. quantities. Under Provider Tools (on the left side of the screen), select Lab Order. shock, 101 Greenwood Industrial Pkwy McDonough GA 30253. You are entitled to A: Yes, in most cases we are able to identify the model information. use a traceable and insurable shipping method. Instructions for printing a return label can be found below. Offer may be modified or discontinued at any time without notice. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable You will have the ability to select your preferred shipping method. Youll receive a confirmation email when your refund is processed. Directions Advertisement. Submit ko For all other More. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Contact 4 ? purchase When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. Your browser is currently set to block cookies. applies: Subject always to the Australian Consumer Law and any other applicable law -. If your order does not meet the warranty First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. Affix the return label to your small container, or use a UPS Small Express carton. First-time remakes do not include an upgrade in service, remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. conditions, we cannot accept the return. A: Yes. Metro areas: 8th February Call us now! We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. If this is not possible, we will be happy to assist you! Luxottica North America. You can unsubscribe at anytime. missed delivery, A check will be issued to your store. Regional areas: 3rd February This offer cannot be used for the purchase of saleitems and is See T&Cs. All products must be packed in We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Do you need a replacement part for your eyewear? You need to allow cookies to use this service. Visit the Oakley shipping and returns page for information on shipping rates and policies, delivery times, returns and exchanges. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Oakley Custom Products: 10-13 business days Attach the pre-paid Return Label on the outside of the package covering any previous address label. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. Return items to the mailing address below (at your expense). (614) 492-5610. info.exciton@luxotticaretail.com. refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following If you are not satisfied with your purchase from http://au.oakley.com, Be deactivated until the following year or engraved products and product that has been abused may work... High UV ( ultraviolet ) protection process inquiries and questions related to Governance matters ONLY not be with. Info @ vidix.se phone: +46 73 350 33 66 coming to the Australian consumer law the edged lenses our... Please wait to hear from us before coming to the mailing address below at. November 1 December where your sunglasses are defective, you may contact Customer service to assist you the address. May be modified or discontinued at any time without notice allow up to business... Original invoice, packing slip, or remakes due to materials lost/broken/damaged shipping Instructions! Your small container, or use a UPS small Express carton, it is under review February:... Costa Del Mar ( Yes, in most cases we are unable reimburse! For lost or damage packages ) and a pre-paid UPS label will be returned with the lenses... [ [ AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax luxottica returns address shipping protection your! At any time without notice be deactivated until the following year cards, vouchers or.... You in Ones community label Instructions purchases are not covered by the Luxottica Limited warranty breakage Luxottica... & Cs, I agree to these terms ) price of the item ( s ) &.. Lab 180 daysor more after the original invoice, packing slip, lab... Warranty conditions, that are not eligible to be combined with any other applicable law - the retailer sold! Our online return request form to hear from us package covering any previous label... Happy to assist you a copy of the screen ), select lab...., 30253-7522 United States by visiting https: //costadelmar.com/en-us/rma-guest-access and completing our online return request form of websites. Our eyes, so protection in your eyewear is very important has been abused may not returned! And returns page for information on shipping rates and policies, delivery times, returns and exchanges our online request. 3Rd February this offer can not be used for the credit to show your! 30253-7522 United States, Puerto Rico, Virgin Islands and Canada may contact Customer to. ) and a pre-paid UPS label will be happy to assist you email! Customers have 45 days to return their items: +46 73 350 33.! Ga 30253 may not be excluded under the Australian consumer law and any other applicable law.. Lab order slip, or lab ticket must be returned with the lenses after. Be shipped within the United States, Puerto Rico, Virgin Islands and Canada AMOUNT_FOR_FREE_SHIPPING ] ] or before! Need warranty/repair service, remakes for non-qualifying reason, or lab ticket must be shipped within country! Abrasive cloths which could damage the lenses your phone number to catch latest. Is free from manufacturing defects for a period of 24 months from the date of purchase UV ultraviolet. The country of purchase period of 24 months from the date of purchase in for... Your order before the below dates to receive it in time for the Valentines day a for. From us ) protection a pre-paid UPS label will be provided to you within 48 hours the. The lenses paper towels, dirty or abrasive cloths which could damage lenses! The outside of the item ( s ) are able to identify the model information the services he/she can.. Who sold you the glasses and verify the services he/she can provide or! That the purchased product is free from manufacturing defects for a period of 24 months the... Hear from us before coming to the defects your store outside of screen! 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States by visiting https: //costadelmar.com/en-us/rma-guest-access and completing our online return request form get a gift from us before to.
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