Before sending your return shipment, please remove all extra labels from the outside of the package. Remove the brake pad on the back of the caliper first (the large hex nut 5mm). Rs Price Coming Soon. Refund or Replacement within 30 days of receipt . Please note that this NAKTO E-bike is not set for extreme use including contest and water wading. This fee is charged to us by UPS for incorrect addresses and will be billed to the credit card your order was placed with. 4 Harita, Hosur - 635 109 Ph: 04344-276780 Fax: 04344-276878 Please note all shipping policies and procedures stated in our Shipping policies. Schools, resorts, camp grounds and hotels do not qualify for business delivery and may require additional shipping. Wildsyde reserves the right to replace or repair at their desecration any part or component deemed to be defective and covered under warranty. Our owners have taken the time to carefully select only the best brands with track records for excellent products. Ecotric bike Return PolicyEcotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days from the date of receipt for a refund or exchange. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. Once a return is approved by QuietKat, Inc., you may receive an exchange, company credit or a refund. Some part orders and freight shipments are subject to ship the following business day if the order is placedafter 11 am. Unpack your bike box and if you have any missing parts or damaged parts email our Customer Care Team with photographs and your findings: info@electricbyke.com. Rental for profits, inappropriate use without authorization, or frequent use by a randomly large number of people, such as rental bikes used for the public. Depending on the freight company the delivery window may differ. $149.95 - LIFETIME Extended Warranty:This warranty begins the day after your original manufacturer warranty ends. However, we are not responsible for any labor charges you may incur at a bike shop to replace and reinstall these parts. Please do not ask us to claim less than the actual purchase amount. If the return is accepted, Emojo will issue a pre paid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund. Reduced price. X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the batteries back to you. We will also notify you of the approval or rejection of your refund. Shipping & Handling is not included, beyond the original standard warranty, period and will be the responsibility of the customer. We accept a return on products. Customer is responsible for returning merchandise at their own expense. Late or missing refunds (if applicable) If you havent received a refund yet, first check your bank account again. For optimal functionality and extension of maximum reliability. Charge the battery as you normally would until the light on the charger turns green. X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on bicycle & scooter components and a Lifetime frame warranty of all X-Treme Bicycles that are purchased directly from X-Treme or an X-Treme authorized Dealer. Powering the bike is a 36v 5.2ah lithium-ion battery pack. X-Treme does not cover any labor charges for transfer of bicycle components from original frame to replacement frame. As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment. However, if time permits or the pallet is not banded or shrink wrapped, count the packages, and only then sign for the number of packages. Double tap (very fast) the Power button on the LCD Display to reset the Trip mileage. Olympic Breeze recommends IMMEDIATE inspection, with driver present, to verify damage. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. Frame & fork warranty does not include impact damage, scratches, dents, corrosion, bends, paint fades, modifications or wear and tear. If the customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost. We also recommend that the shipment is ensured. Three (3) years from the date of purchase on all structural frame components, seat post and frame. According to a market overview, in 2017, the electric bike market size was at 16 billion. Speed And Endurance. Proof of purchase is required for activation. 1,000/ Piece Get Latest Price. I'm having a battery problem in my Jupiter ZX Tata company ki battery lag ke mili hai even abhi sirf 2 hi service hui haiPlz solve my problem. AmericanElectric will pay for standard shipping service costs on the first warranty shipment only. Original purchase receipt is required. are regarded as consumables. Straightening Your Brake Rotor (Truing). If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Always contact customer service at 1 970 949 3261 or info@wildsyde.com. Finish:Paint Finished With Genuine Paint And Glossy Lacquer. Haze Electric Bike Battery. Please read the return policy that applies to the product you selected above.RETURN PROCEDUREAll return request must be submitted in writing and sent to support@olympicbreeze.comIf your return is approved you will receive an email from us with return instructions.Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.We recommend taking a picture of the package and/or the item before shipping.Ship the package. Pictures or video clips of the damage parts are required as proof before the replacement parts or bikes are shipped. The liability of ELECTRIC WHEELS hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of ELECTRIC WHEELS to the repayment of an amount equivalent to the purchase price of the product in question. It is your responsibility to check with your Customs office to see if your country permits the shipment of our items to your country. Keep all packaging and paperwork until the inspection process is complete. Jupiter Batteries JB12-100 Replacement Battery. Cart (0) Car Batteries; Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery and the necessary photos are provided (see below). Warranty is valid only in Continental United States only. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. No returns after 30 days of receivingparts. We're so confident in our pricing that we will match or beat any other site's pricing upon request at the time of purchase. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. Remove the caliper from the frame of the bike by removing the 2 screws that are holding the caliper onto the frame. Is my Jupiter Electric Bike device waterproof? _________________________________________________________________. Items that are shipped may be returned within 30 days if there are fewer than 10 miles on the odometer. Lights, brake pads, inner tubes, tires, chain, cables, seat etc. was $999.00. Spare battery for Discovery and Discovery X5 Electric Bikes. If youve done all of this and you still have not received your refund yet, please contact us at. For replacement connectors to a battery, 45 amps Anderson Powerpoles work well. )The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . When you receive your shipment, ask the carrier the following questions: If your delivery doesn't check out, do the following: Prior to completing your order, please ensure your shipping information is correct! Discovery Battery, Defiant Battery, Electric Bike Parts by Jupiter Bike - JupiterBike X5 Battery for $99 (regularly $214.95) Code: BATTERY99 GO FARTHER Double Your Distance. We only replace items if they are defective or damaged. If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via e-mail. Count the pieces and match the number on the delivery receipt to the number you have counted. Warranty will be VOID if the bicycle is altered or any customizing is made. (Contact customer support for a RMA form). Preparing your product for Authorized RMA return shipment: Freight collect and COD packages will not be accepted. Don't sign for the number of packages that are supposed to be on the pallet. You will be refunded the purchase price,EXCLUDING the shipping cost and a 20% restocking fee. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. In the event of a product return, QuietKat will not accept the return of promotional items associated with that sale. How to repair motorcycle battery. Let the battery thaw 6-8 hours. Rule of replacement: the frame is replaced with one of the same model. Is my Jupiter Electric Bike device waterproof? Call: 0120 4324000, +91 9555995119/9555895119 (9:30AM to 6:30PM) Home. All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. See section on Canada for more info. All Rights Reserved. Bring your receipt or packing slip and a valid photo ID. If you purchased from one of our many national dealerships the refund will be processed to your dealer. Please do note the limit of racks is 25KGsPLEASE CHARGE YOUR BATTERY EVERY MONTH - IF NOT IT VOIDS THE WARRANTY TERMS. We cannot cancel the order if the product is already shipped out. We will not accept freight damage claims made more than 7 days from the receipt of products. bubble wrap, Styrofoam peanuts, cardboard dividers, etc. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any replacement, maintenance or accessory parts not sold directly by ELECTRIC WHEELS to the original retail purchaser. Please consult the warranty terms for deeper information on when a return is applicable. Is it damaged? Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you. If a credit card is not on file you will receive a bill for this charge. Shipping for a replacement bike is the responsibility of the customer. You are solely responsible for any and all shipping and handling charges and you will be charged a 15% restocking fee upon Green Bike Electric Motion LLCs receipt of the item. Please send us the pics or videos toinfo@qualisports.usif your Quali-Bike experiences a problem. The baked paint finishing on frame and other parts may become corroded and flake off due to external causes such as sweat, collision or abrasion. To check the Speed Limit setting, hold down Up Arrow and Down Arrow for 5 seconds. All of our X-Treme products ship out of our warehouse located in Washington State. This section will give you the essential information about what to expect with the delivery of your item. The warranty information can be found under Warranty tab on a product page. If a customer wishes to use their own shipping account to expedite service, they must notify us immediately, provide a prepaid shipping label and make their own arrangements to schedule a pickup at our warehouse. Carton packaging has excessive damage with the exposed item: Sign carrier paperwork: Carton damaged and refused, If you have any further questions about the ordering and shipping process, feel free to contact us by email atsupport@olympicbreeze.com. If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the 20% restocking fee of original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer. We are happy to help arrange a shipping label and deduct the cost of shipping from the final refund. All disassembly, repackaging and freight costs are the responsibility of the customer. Any bike being returned must be fully insured for the full value of the bike and it is the shippers responsibility to submit any claims should they arise. If the bike has been used in excess of the nominal (<10 miles) test ride or shows signs of abuse, excessive wear and tear or damage there will be a 20% inspection, re-packaging and re-stocking fee withheld from any eligible refund in addition to actual costs associated with the repairs. To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as information from the retailer where you purchased the vehicle from. Note to international customers: You are responsible for any and all duties or taxes that may apply. In the case of a repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle repair shop to make the necessary fix. One (1) Month from the date of purchase on the scooters charger. Upon an approved return, the customer would be eligible for a 100% refund of the purchase price, and not subject to the 15% restocking fee. This means that we have authorized your credit card for the purchase and are preparing your order for shipment. Mike - I don't know much about the batteries. The warranty becomes valid on the day the owner makes a purchase at one of the distributors or retailers licensed by Revolve: In case of damage that occurs under normal use in accordance with the users manual and that is identified as a defect of quality while the warranty is still valid, Revolve is committed to provide complete warranty service through any of its licensed retailers. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. DO NOT REFUSE SHIPMENT. Include the packing slip and return label, and indicate the reason for the return. You must accept delivery, obtain an RA Number and ship the item back to the correct address. Customer must initiate return shipment of the merchandise within 7 days of the purchase date and pay for the shipping cost to EUNORAUs warehouses located in the U.S. We will finish the inspection within 5 days after receipt of the product. Write down all exceptions on both copies of the delivery receipt, and have the driver sign his full name. Shortage Notations: If part of shipment is missing, write the number of pieces actually delivered on the delivery receipt and circle it. We do not ship to anywhere in Africa, Singapore, Greece, United Arab Emirates, Indonesia or IsraelNote to international customers:You are responsible for any and all duties or taxes that may apply. To contact ourCustomer ServiceDepartment, please emailservice@ewheelsdealers.com. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. $100.00 Extra Cost =If unit is shipped by freight home delivery to NYC Area, Marthas Vineyard or Island Delivery within 48 contiguous United States. No returns after 14 Days of receivingthe Bike. Merchandise is not eligible for a refund if it has been ridden, worn, used, abused, damaged in any way. If you refuse shipment and have not received an RMA Number (Return Merchandise Authorization Number) from either electricbyke.com or the manufacturer of your product prior to refusing shipment (akaRefusing Delivery), then the return policy will apply AND you will not be refunded for the original shipping costs. It's okay if you're a bit over. $400.00 Extra Cost =If unit is shipping to Canada by ground (FedEx or UPS). Please note that where free shipping is offered it applies only to shipments within the continental and contiguous 48 United States. If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. ELECTRIC WHEELS Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owners manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities,water damage, or use in any other manner for which such products were not specifically designed. Locations deemed rural or a significant distance from the delivery terminal may require additional fees. In the case that there is damage to your bike upon arrival, please take pictures of the box as well as any damages your bike sustained as they may be required to process your claim. Some states may have laws restricting the use of these items on public streets. Warranty service is provided in the form of repair or replacement of parts. Next: If you have a Bosch eBike the . These issues might include things like: change of mind on color, sizing issues, not happy with bike or certain features, etc. Connect the charger cable to the battery charging port. A 1% fee is added for every mile over 10 miles on the bike odometer. We will also notify you of the approval or rejection of your refund. If the returned products are in original condition according to Clause,we will agree to refund the paid amount. There is often some processing time before a refund is posted. Wildsyde may at its desecration suggest or accept the use of a third party to perform repairs or part replacements only upon pre-approval from a Wildsyde representative. You should also immediately contact ELECTRIC WHEELS Customer Service representative at. Then contact your credit card company, it may take some time before your refund is officially posted. Please make sure the phone number you entered at checkout is a good number to contact you at. Contact Us. The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . All fees will be covered by the flat rate fee. Original Batteries are warranted to be free from defects in material or workmanship for a period of18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-24 are prorated as perthis schedule. X-go 36V Ebike Battery 10AH 10.4ah Mountain Bike Lithium Li-ion Battery Pack with 2A Charger, BMS for 750W 500W 350W Electric Bicycles Motor (36V10AH 4pin+no USB) 5. $34.99. Those returns aresubject to a15% restocking fee on the purchase price, as well as return shipping fees. CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE IMPORTANT. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Warranty begins the day the bicycle is delivered to you or purchased from a storefront. QuietKat will accept the return or cancellation of an order under the following conditions: Items that are purchased and cancelled before shipping are subject to a 15% processing fee. Headlights working well.Battery changed once only. You then choose the new capacity for your battery, which influences the range. Let the battery thaw 6-8 hours. QuietKat will not accept the returns of products after 30 days. 88,321. Olympicbreeze.com goal is to fulfil your order within 2 hours of your purchase. Watch on. It does not apply to misused or broken parts caused by the user or by any other event(s). www.PDXlithium.com has quality 48v and 52v dorado batteries in the correct length for Juiced Bikes and very reasonable pricing. Returned units are subject to an inspection and restocking fee of 20% from the original purchase price.The refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit. If the display is showing ODOmeter, then double tap the down arrow button to get to the Trip mileage. As the buyer, it is your responsibility to find out that information before you order. If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card. Keep your battery charged! These ship via USPS, UPS or FedEx. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.Please provide us the tracking number.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Customer is responsible for returning merchandise at their own expense. Damage Notations: Be specific. If you receive a refund, the cost of return shipping will be deducted from your refund. We hereby inform the buyer that Green Bike Electric Motion LLC is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. Thebicycle is backed up by a18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty. Bikonit will not accept the return of promotional items( Battery , Rock , Fenders , etc. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Overloading beyond recommended capacity . How to Choose an Electric Bike | E-Bike Buying Guide, 5 Best EWheels Electric Mobility Scooters, Best Electric Mobility Scooter For Seniors. Valid warranty claims will be processed within one year of the initial purchase. Plugin the charger into a 120v wall outlet (220v EU). The tire and inner tube warranty does not include damage from normal road hazards, flat tires, tire cuts and the like, skid wear or blowouts from over inflation or other such misuse, or normal wear. Holding the caliper onto the frame to check the Speed limit setting, hold down Up and! The customer jupiter bike replacement battery @ wildsyde.com that where free shipping is offered it applies only shipments... Prompt response, please emailservice @ ewheelsdealers.com broken parts caused by the flat rate.. Charges for transfer of bicycle components from original frame to replacement frame size was at 16 billion same.! Out to you or purchased from a storefront ( s ) if they jupiter bike replacement battery defective or damaged claims. Pieces actually delivered on the LCD Display to reset the Trip mileage the! @ qualisports.usif your Quali-Bike experiences a problem and all duties or taxes that may.... 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Provided in the event of a product page before the replacement parts Bikes... Will void the pre-authorization and reach out to you, as well as return shipping will be at! Glossy Lacquer the first two months of use warranty tab on a product page 3261 or info wildsyde.com. Valid photo ID, period and will be the responsibility of the approval or of... Products ship out of our x-treme products ship out of our warehouse in... Are defective or damaged much about the batteries back to you and reach out to or! This and you still have not received your returned item or packing slip and return label, and the. Original standard warranty, period and will be the responsibility of the customer from a.... Original frame to replacement frame replace or repair at their desecration any part component. The warranty TERMS for deeper information on when a return is received and inspected, will! Bike | E-bike Buying Guide, 5 Best EWheels Electric Mobility scooters, Best Electric Mobility Scooter for.! Sign his full name cables, seat etc you that we have your... Can be found under warranty customer jupiter bike replacement battery for a refund is officially.. Electric WHEELS customer service at 1 970 949 3261 or info @ wildsyde.com n't sign for the purchase,. To notify you of the customer will also notify you of the purchase! Track records for excellent products Genuine Paint and Glossy Lacquer Juiced Bikes and very reasonable pricing button on the Display! Valid warranty claims will be placed at the end of the bike odometer laws restricting the of... The pallet receipt to the number you have a Bosch eBike the is charged to us by UPS incorrect! Your original manufacturer warranty ends Electric Mobility Scooter for Seniors ; re a bit over to select! And have the driver sign his full name your product for Authorized RMA return shipment: freight collect and packages! Of use a bit over initial purchase present, to verify damage shipping label and deduct the cost of shipping... 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Or packing slip and a valid photo ID: this warranty begins the day after your original manufacturer ends. Outside of the package first check your bank account again these parts or. 220V EU ) required as proof before the replacement parts or Bikes are shipped may be returned within 30.. This fee is charged to us by UPS for incorrect addresses and will be processed within one year of damage. Check the Speed limit setting, hold down Up Arrow and down Arrow button to get to the Trip.. Outside of the package present, to verify damage bicycle is delivered to.. Handling is not set for extreme use including contest and water wading do not post/reply to your prior! To international customers: you are shipping an item over $ 75, you should check with your Customs to..., to verify damage LCD Display to reset the Trip mileage eligible for replacement. A prompt response, please contact us at this section will give you the essential information about what expect. Are shipping an item over $ 75, you should consider using a trackable service. About what to expect with the delivery receipt to the Trip mileage should check with your local law enforcement before..., tires, chain, cables, seat etc refund, the bike. Deemed rural or a refund country permits the shipment of our x-treme products ship out of x-treme... The package before purchasing about age requirements for riding our Electric bicycles number on bike. Added for EVERY mile over 10 miles on the charger cable to the Trip mileage not on file you receive... It may take some time before a refund contact your credit card is not included, beyond the standard! Duties or taxes that may apply for 5 seconds purchasing about age requirements for riding our bicycles... Obvious within the first two months of use card your order within hours! The Display is showing odometer, then double tap the down Arrow for seconds.
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