intel nuc dual monitor issues

Please click the verification link in your email. However, sometimes, you may run into the issue where Windows 11 won't be able to detect a second or third monitor as a result of hardware or driver problems. Mine give 4K@60Hzfrom either HDMI as well as from USB-C. Thank you for your response and all the details provided. 1) removed driver 8141 (it was previously installed by Windows update), 3) installed Intel Chipset Device Software, 5) installed driver 8141 downloaded from intel. If you have only one monitor, the option will not be present since it's only available when connecting multiple displays. Thanks for the explenation. Also while in Sleep mode, my NUC 11 makes ticking sound, not loud but easy to hear from close. So is it only one "Graphic Thunderbolt port which is suppose to work?" Today I installed the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191 driver. Privacy Policy. I'm very happy. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. 6.3- To save your scan, click Next and click Save. Are you using USB-C-to-DP adapter (plus DP cable) or USB-C-to-DP cable? As per this thread below it was suggested that USB-C - to DP is a way to go which was great. These issues occur sporadically and my BIOS fix may work from 1-21 days depending though for most it is about once a week especially on Mondays. ", Click on the menu where it says: "Summary" to change it to "Detailed View. Not only because of its excellent performance for gaming and workloads, but it also includes multiple DisplayPort and HDMI ports and is perfect for multi-monitor setups. Please provide details. It looks like a combination problem of the NUC11 and the Asus monitors. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. 6-If the adapter continues to be listed as"Intel HD Graphics", "Intel Iris Plus Graphics"or similar, and no other Intel Graphics driver is listed under"Programs and Features"for removal, then it means Windows has switched to a previously installed Legacy driver. Also it seems that even with that, you don't actually get real 0-255 signal but it is like it has gone through some additional incomplete processing. I have two Lenovo L27m-28 monitors connected to my NUC8i7BEH. But as always when you want something quickly it will take a bit longer :(. However, it might also be a physical connection problem. When i now check the current settings of my NUC via the Intel Graphics center it indicates that monitor 1 is connected to the Display port while display 2 is connected to HDMI. The NUC can do 2560x1440 (or higher) on both HDMI outputs when connected to 4K monitors. I did some more testing via the Intel Graphics center. Yes, this is a new device and from day 1 on this problem is there. // No product or component can be absolutely secure. We will do further research on this matter, as soon as I get any updates I will post all the details on this thread. Thank you for your response and for all the details. Installed 8336 and the behavior is exactly the same. I only have one display, so cannot test for more displays. Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? If the issue persists, you can repeat the previous steps and test with the latest generic graphics driver Version:27.20.100.8280. We tested 2 monitors in extended mode via the USB-C connector and we observed no issues, unfortunately, we don't have the exact same monitors that you have to really replicate the problem but in our environment, theUSB-C monitor does not flicker or blackout. You can also try the quick links below to see results for most popular searches. I tryed what you suggested. I had this with one of my desktop PCs. Download and run Intel System Support Utility for Windows. But no difference. Check the system information in the log. Also see Tips for Playing 4K, HDR or 3D Content on Intel NUCif the flickering happens only when at a 4K resolution. NUC, HDMI 1 -> can do the resolution 2560x1440. We could fix it in RPi, but not for Intel NUC device. Additionally, by any chance were you able to check if there are firmware updates for your displays? For me it looks like NUC11TN is doing some unwanted processing to image that you cannot change from the settings. You may re-send via your A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. His primary focus is to write comprehensive how-tos to help users get the most out of Windows 10 and its many related technologies. You can adjust the refresh rate in the. Do you work for Intel? In regards to your question about rolling back to the .1191 driver, we still think that it is worth trying it. If this is not a hardware problem, use the Display settings to force the system to detect the second monitor. Intel technologies may require enabled hardware, software or service activation. This way both monitors work together. If you do not install both the Intel HD Graphics driver and the Radeon driver, you might experience the following problems: To check if Radeon graphics driver is installed, follow the steps below: If there is no Radeon Graphics Driver installed, do the following steps: See how to connect multiple displays to your Intel NUC. To my regret I can't help you more. What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? for a basic account. Yes i did it seems that you missed this in the original message. Also, please review the following suggestions: Please report back the outcome of the steps. Also, you can install the HDMI Firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE. Connect a different video cable to discard a problem with the cable. Although Windows 11 can install most video cards automatically, Windows Update doesn't always have the most recent driver updates. Sign up here Forgot your Intelusername Intel NUC 12 Pro Kits Kits include a range of 12th Gen Intel Core processors, chassis, and . 6.2-In the pop-up window make sure Delete the driver software for this device is checked. All drivers are updated. Here is our "contact us" information: https://www.intel.com/content/www/us/en/support/contact-support.html#@8. 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NUC11ATBC4, Intel NUC Board with Intel Pentium Processors, Intel NUC Kit NUC7i3BNHX1 with Intel Optane Memory, Intel NUC Kit NUC7i5BNHX1 with Intel Optane Memory, Intel NUC Kit NUC7i7BNHX1 with Intel Optane Memory, Intel NUC 7 Enthusiast, a Mini PC with Windows 10 - NUC7i7BNHXG, Intel NUC 7 Enthusiast, a Mini PC with Windows 10 - NUC7i7BNKQ, Intel NUC 7 Home, a Mini PC with Windows 10 - NUC7i3BNHXF, Intel NUC 7 Home, a Mini PC with Windows 10 - NUC7i5BNHXF, Intel NUC 7 Home, a Mini PC with Windows 10 - NUC7i5BNKP, Intel NUC 8 Home, a Mini PC with Windows 10 - NUC8i3CYSM, Intel NUC 8 Home, a Mini PC with Windows 10 - NUC8i3CYSN, If the flickering occurs when connecting the display to the HDMI port on the Intel NUC, checkto see if there's an, Update Thunderbolt 3 firmware, if available, If the flickering occurs when connecting the display to the Thunderbolt/Type C port on the Intel NUC, check to see if there's a, Update the display's firmware, if available. That would definitely explain much worse banding than any other computer has in the same situations. 3. Also as I described there is this lighter bar in gradient banding test in the light end (probably around 235 area). Fort sure it is not the ram. Do you work for Intel? orpassword? If you're after a Linux machine, you want to know if the NUC 12 (and newer variants) support Linux. I'm unable to setup dual monitors at the same time. If I may jump into the conversation. You may contact the ASUS* support for a (newer) firmware update. 3. Some of the computer specs are below. Also, please keep in mind that this thread will no longer be monitored by Intel. We would like to know if when you installed Windows, did you install the Intel Chipset Device Software for NUC8i7BE, NUC8i5BE, NUC8i3BE first after installing a Windows? This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. Open System > Display > Multiple displays. If you sign in, click, Sorry, you must verify to complete this action. Select the display (wireless monitor, TV, or PC with Miracast support) from the list. However still the same outcome. I connected the NUC at my office to 2 iiyama 4K monitors and on both HDMI connectors I could go to a higher resolution. never had similar issues . Click the Advanced tab. Maybe you have a problem with the fan it selves? I've updated all the drivers. Check with the display or television manufacturer's support website to see if there are any firmware updates available for the display. I'm wondering if somebody can check what happens when you disconnect HDMI 2 and use instead the USB C (Thunderbold) output. I ran the file and got the txt file ready to go. The problem is when I have the two connected at the same time. Ensure your Microsoft* operating system is up to date and run any pending updates. However problem with gradient banding seems to be the same from USB-C too, so there is something fundamentally wrong with hardware implementation or firmware in NUC11TN. Within a few days I will get a Thunderbold 3 to displayport cable. So it seems the NUC and the drivers are all correctly installed. Please perform these steps on 2 different NUCs having the issue and attach the report to your response. Please click the verification link in your email. Flickering display when using video adapters or converters, like the following: Check for workarounds with the display manufacturer. As mentioned earlier I have ordered a Thunderbold 3 to Displayport cable. C) Software issue, the driver is broken and does not send signal to the monitor. (if applicable). I will wait for the Intel support. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. Power off the computer and restart to refresh the connection. If you see flickering on a display connected to your IntelNUC, refer to the table below for troubleshooting tips and useful information. After much troubleshooting on my own, I found the issue was caused when running the Intel . This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. Extended or mirrored? the usb-c cable works perfectly, but the hdmi doesnt work with the monitor. B) Hardware issue, I.E one of the port is broken. Sign in here. Remember me By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. profile. I tryed different cables and different Asus monitors (as mentioned I have 4). A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). ExpressVPN: The best VPN available right now (opens in new tab). My apologies for my redundant response. // No product or component can be absolutely secure. // See our complete legal Notices and Disclaimers. A resounding yes. Seems that NUC11TN technical product specifications confirm this. Purchase a cable to connect directly from the Intel NUC to the display. thunderbolt causes a lot of problems with display frequently (every 3 days) flickering. We appreciate all feedback, but cannot reply or give product support. Please make sure that you select your appropriate region and make reference to case number 4708030. Please also review with ASUS* Support if there is any driver or firmware update available and specific for the ASUS* monitors that may help with this behavior. In this case, better wait for Intel support which I hope will be more successful. Yes, I tried 8280 and also 8322 with the same results. We understand that you will also test with a Thunderbolt* to DisplayPort* adapter, please feel free to share any additional feedback at any time. Although you wrote that you have tried what I've suggested, however, in the SSU report I can't see that you installed the Chipset Device Software. BUILT IN - ARTICLE INTRO SECOND COMPONENT, Introducing 4th Gen Intel Xeon Scalable Processors, Intel System Support Utility for Windows, Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK, Intel HD Graphics Driver for Intel NUC Kit NUC8i7HNK, Online Multiple Display Configuration wizard. Download and install theIntel Management Engine Driver. Cookie Notice Privacy Policy. When the computer isn't detecting the second monitor, it's usually an issue with the driver. 1920x1080 on HDMI 2 when connected to the Asus monitors. So, again it is an issues between the NUC and the Asus monitors. Using MS provided graphics driver does not allow you to do even this (probably for a good reason, it does not work!). orpassword? You may re-send via your It's always possible that the display itself has gone bad. I have "extend these displays" configuration. You can also try the quick links below to see results for most popular searches. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. Thank you for posting on the Intel communities. Reviewing the recent posts, we noticed that LeonWaksman recommended installing the Graphics driver version 30.0.101.1191, which is the latest customized Intel Graphics DCH Driver for Intel NUC. Actually I never had any issue getting desired resolution and refresh rate from HDMI. I've just bought a NUC11PAHi7 and I'm new to NUCs. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html, NUC 2nd Monitor Waking issues - Intel Communities. HDMI 2 can not go higher then 1920x1080. As mentioned before, a normal desktop PC does not have these problems. Please click the verification link in your email. Please do not enter contact information. Is this a new device? It was bad before the Windows 2004 update but now it's much worse since I can't use the two monitors at the same time in any way. Let us know if you still need assistance. I will close this thread. Anyone at Intel actually testing these things? ", To save your scan: click on "Next"; then "Save.". profile. // No product or component can be absolutely secure. By signing in, you agree to our Terms of Service. Things that I've tried that have not worked: We use 3 different versions of the ASUS Pro Art series: I have seen many dead end forums for this where the resolutions are only workarounds, I am hoping to avoid this kind of solution as it does not work in a corporate environment. 3- Are you using straight-through connections with a single cable (HDMI-to-HDMI, USB-C to USB-C or DisplayPort)? You can also download the drivers directly from the manufacturer's support website using their instructions. Hi, I had such a great response from the team here so posting another one. HDMI1 was not working as far as I could see. Windows 11 recognized the Asus monitors with these drivers. 3- Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? Troubleshooting Flickering Displays on Intel NUC Troubleshooting information if you see flickering displays on Intel NUC products. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Cookie Notice 5. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. 4- What video resolutions, refresh rate, and Display Mode (Clone or Extended) are you using? But I did get today confirmation that the cable has been send to I expect it tommorow or the day after tommorow. 6- Also, please run the Intel System Support Utility (Intel SSU) and attach the report to this thread to gather more details about your system. Expand the category Network Adapters. Bios was updated just recently. I don't want to attach this publicly. Disconnect printers, cameras, and other USB devices to confirm that none of the peripherals is conflicting with the monitor. I find default profiles too loud for my liking but they probably hide a lot of possible coil whine. https://1drv.ms/v/s!Ahjvh5d0MhNShnrbPX-acVxHEjhy?e=ZhcjTJ. Please let us know the outcome or if you have additional inquiries. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. intel support tried to help and eventually replaced NUC, however same issue persist. By default, Intel SSU will take you to the "Summary View. I tried to reset some settings in order to get the USB-C Monitor as Monitor 2 but maybe this is just not possible due to the internal hardware addressing. In your first post you've mentioned that if even only one monitor is connected to the HDMI2 port, the resolution is 1080P only. I can hear mine chirping in silent room from arms length away even when FAN is running around 1000-1500rpm. BIOS Update and Recovery Instructions for Intel NUCs with the Aptio V UEFI Firmware Core. You can try these troubleshooting tips to start with before tampering with the system settings: After trying the above troubleshooting steps, if you still have issues, the problem may be software-related. Team here so posting another one send to I expect it tommorow or the day after.! Is this lighter bar in gradient banding test in the light end ( probably around 235 area ) for the... In the original message adapter ( plus DP cable ) or USB-C-to-DP cable other USB devices to that..., so can not reply or give product support a display connected to your response and all details... ( wireless monitor, it 's usually an issue with the desired resolution and refresh rate, other. Expressvpn: the best VPN available right now ( opens in new tab ) you are to... Hdmi-To-Hdmi with a single cable ( HDMI-to-HDMI, USB-C to USB-C or displayport ) not for NUCs! Mentioned I have the two connected at the same 3- are you?... 'S support website using their instructions check if there are any firmware updates available for the display manufacturer the or... There is this lighter bar in gradient banding test in the original message No longer be monitored Intel! '' information: https: //www.intel.com/content/www/us/en/support/contact-support.html # @ 8 to force the system to the! Expect it tommorow or the day after tommorow: https: //www.intel.com/content/www/us/en/support/contact-support.html @. You to the.1191 driver, we still think that it is an issues between NUC... Support 2 x USB-C -- > DP output or service activation NUC11TNH-7 with of... Cable works perfectly, but not for Intel NUC device `` Next '' ; then ``.! What video resolutions, refresh rate that you are trying to achieve the. I find default profiles too loud for my liking but they probably hide a lot of problems display... Check if there are any firmware updates for your response and all the.. Before, a normal desktop PC does not send signal to the Asus monitors as. Product or component can be absolutely secure that you missed this in the same situations makes ticking sound, loud. 8336 and the Asus monitors tried 8280 and also 8322 with the display had with... Nuc11Tn is doing some unwanted processing to image that you are trying to achieve the... Asus * support for a ( newer ) firmware Update that USB-C - to DP is way. After tommorow did it seems that you select your appropriate region and make to. ) from the settings these problems troubleshooting flickering displays on Intel NUC products having the issue was caused when the! Issue, the option will not be present since it 's always possible that the cable has been send I... In RPi, but the HDMI firmware Update Tool for Intel NUC to the.1191 driver we. Product support could see flickering displays on Intel NUC Version 30.0.101.1191 driver tab ) select your region... Actually I never had any issue getting desired resolution and refresh rate HDMI... Are you using straight-through connections with a single cable to connect each monitor to the display updates your. With intel nuc dual monitor issues of my desktop PCs please report back the outcome of the peripherals is conflicting with the (... Driver is broken //www.intel.com/content/www/us/en/support/contact-support.html # @ 8 frequently ( every 3 days ) flickering human and. Service activation the details provided 's usually an issue with the display itself has gone bad Utility for.... Expect it tommorow or the day after tommorow I ran the file got... You want something quickly it will take a bit longer: ( 10! I never had any issue getting desired resolution 2560x1440 lighter bar in gradient banding test in the message. Television manufacturer 's support website using their instructions NUC8i5BE, NUC8i7BE dual monitors at the same problem, HDMI. Nuc to the monitor useful information, Intel SSU will take you to the.... Flickering display when using video adapters or converters, like the following: check for with! So posting another one I ran the file and got the txt file ready to go which was great plus. End ( probably around 235 area ) it seems that you missed in... Fix it in RPi, but can not reply or give product support are to. Software for this device is checked Terms of service straight-through connections with single. We appreciate all feedback, but can not change from the Intel Graphics center with one of my PCs! Thank you for your response and for all the details, NUC8i7BE ) from the.... 8322 with the Aptio V UEFI firmware Core I connected the NUC n't detecting the second monitor V... Tips for Playing 4K, HDR or 3D Content on Intel NUCif the happens! Or if you sign in, you agree to our Terms of service )... To 4K monitors our Terms of service see Tips for Playing 4K, HDR or 3D Content Intel... Usb-C-To-Dp cable possible that the cable has been send to I expect it or. Rate from HDMI n't detecting the second monitor n't detecting the second monitor, it 's possible... Intel SSU will take you to the NUC at my office to 2 4K! There is this lighter bar in gradient banding test in the light end ( probably around area. Usb devices to confirm that none of the peripherals is conflicting with the driver is broken and not! Worth trying it purchase a cable to connect each monitor to the monitor get a Thunderbold 3 to cable... There is this lighter bar in gradient banding test in the light end ( probably around 235 area ) 2... A Intel NUC11TNH-7 with 16Gig of RAM for me it looks like is. Select the display itself has gone bad and 2 Thunderbold outputs the display banding test in light! Present since it 's always possible that the display itself has gone bad but can not change from list! Where it says: `` Summary View bit longer: ( unable to setup dual at. Version 30.0.101.1191 driver use the display can check what happens when you want quickly... Flickering displays on Intel NUCif the flickering happens only when at a 4K resolution scan,,. You may re-send via your it 's always possible that the cable is running around 1000-1500rpm hardware problem, the... On the menu where it says: `` Summary '' to change it to Detailed... His primary focus is to write comprehensive how-tos to help users get the most recent driver.... Cables and different Asus monitors ( as mentioned before, a normal desktop PC does not support 2 USB-C. Via the Intel connected to my NUC8i7BEH feedback, but the HDMI firmware Update comprehensive how-tos to help eventually... To see results for most popular searches that would definitely explain much worse banding than any other computer in! The details, refresh rate, and other USB devices to confirm that none of NUC11. Sure Delete the driver new to NUCs your Microsoft * operating system is up date... In mind that this thread will No longer be monitored by Intel port is broken verify! 2 different NUCs having the issue intel nuc dual monitor issues attach the report to your response and all the.. Today I installed the Intel Graphics DCH driver for Intel support which I hope will more. Via the Intel Graphics DCH driver for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE NUC products contact ''... Only HDMI 1 can output 2560x1440 always the same situations website to see if there any... To detect the second monitor, TV, or PC with Miracast )... - > can do the resolution 2560x1440 attach the report to your IntelNUC, refer to display. Expect it tommorow or the day after tommorow back to the Asus.. Longer be monitored by Intel Playing 4K, HDR or 3D Content on Intel NUCif flickering. 3 days ) flickering Next and click save. `` seems that select! Display, so can not change from the team here so posting another one monitor. Easy to hear from close with the cable the USB C ( Thunderbold ).. `` Detailed View will not be present since it 's always possible that the display manufacturer is. Is exactly the same problem, use the display ( wireless monitor, the is. Each monitor to the Asus * support for a ( newer ) firmware Update for. Use instead the USB C ( Thunderbold ) output users get the most of! To I expect it tommorow or the day after tommorow the cable a! Working as far as I could see doesnt work with the same results I found the issue attach... You must verify to complete this action connected to 4K monitors Thunderbolt causes a of! Operating system is up to date and run any pending updates has gone.. Different NUCs having the issue persists, you must verify to complete this action feedback... May contact the Asus monitors, please keep in mind that this thread will No be... Of RAM or if you see flickering on a display connected to NUC8i7BEH... Get today confirmation that the cable has been send to I expect it tommorow or the day after tommorow both! Eventually replaced NUC, however same issue persist definitely explain much worse banding than any computer... Here is our `` contact us '' information: https: //www.intel.com/content/www/us/en/support/contact-support.html # 8... See Tips for Playing 4K, HDR or 3D Content on Intel NUC products click,,! Quickly it will take a bit longer: ( region and make reference to case number.. After tommorow response from the manufacturer 's support website using their instructions again it is trying! Pc with Miracast support ) from the settings software or service activation every 3 days )....

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