Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. An interview with DoorDash is a golden opportunity to showcase your skills and qualifications and get employed at one of the most prestigious organizations. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. I mean, I think one of the hardest things of what we have to do, is we have to digitize the physical world. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? Tony Xu: Yeah, and it goes both ways, right? And then the second thing is just that you learn by doing. It took some time to figure out how do you actually improve these inputs? And you start realizing that hopefully to bring something to you something especially that perishes in minutes whether its ice cream melting or pizza is getting cold and doing that over and over again consistently because this is something that you dont really get any points for the first set of deliveries that you got right if you got the current one wrong. Because you cant let the uncertainty if you will, necessarily, I guess stop all things, or stop all activity. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. So Im not talking about big things per se, but thats what I thought a lot about as a kid. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. Interview questions and answers were updated by William Swansen on April 14th, 2021. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. And, I think those are the things that are really, really important when the tough moments come. They listen to the Project Practical is a management and career blog that was created by business professionals. 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And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. The other one half of the goal is to empower these businesses to do it on their own. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. If so, youll want to prepare to answer some common interview questions. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. Many candidates will begin formulating their answers as soon as the interviewer begins asking the question. software development, computer shop, IT Company, IT Services company, phone shop, machine learning development, mining, graphic card sales. There does not exist, for instance, some easy structured catalog where you know how long it takes to bake a deep dish pizza versus making a salad or how many apples are left in aisle six or what are the prices for this item as they are changing maybe by the hour by certain stores because of a promotion or something like that. Last year, DoorDash surpassed Grubhub and Uber Eats in market share, with 35 percent of food delivery in the United States as of October, according to Edison Trends. This interview was conducted by me, Joy Huang of the MBA class of 2021. And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. Free interview details posted anonymously by DoorDash interview candidates. I would then verify their order details, offer a solution, or initiate the refund process. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. My goal is to maintain a positive work environment and find a resolution that benefits everyone. However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. The following statement, which is that the vast majority of GDP in most cities is still produced by businesses on the streets, small, medium, and large, and thats why its so important to us. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. So thats the first thing. And whether thats up variance or down variance, you should be prepared. Actually, if you looked at what happened across the world, some countries, whether its China, and some others like the UK actually shut down restaurants altogether, completely including the kitchens, which meant the takeout or the delivery business would be stopped as well, and those are things you have to be prepared for. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. Could you see DoorDashs last-mile fulfillment model be applied well and why? What is DoorDash? And its tough doing one thing well, and so as you kind of go forward, you want to sequence that appropriately. And so when we started doing deliveries, we started noticing that wow, some restaurants are really, really fast and efficient and other restaurants take a little bit longer. So my wife and I, we actually try a different place almost every time weve ordered. And, and this kind of growth of almost hubs, if you will, of all the things that can because were all human, we all want similar things at the end of the day. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. It tends to be what customers remember, theres a lot of steps. But I think having that understanding and then having the patience, if you will, to keep working the inputs. And so I think we have a long ways to go, but were excited about the journey ahead. Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. Of all the issues hanging over DoorDash, the most pressing is whether it can turn a profit. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. I think it shows you the resilience of how cities go through, obviously, economic cycles as well as even, you know, pandemic cycles. Competitors who cant keep up with its aggressive growth. And then I think the next evolution was really learning about skills in different teams. And I think the first lesson again is to really simplify where youre trying to do because I think oftentimes when you try to solve a really hard problem as the first, I guess, quote on quote go to market to test your ideas you might not even know what it is that youre actually trying to solve. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. This list does not include technical or factual questions. Tony Xu: Send me feedback at any point in time. Wait 45 mins for Mexican or get pizza? In case of a halt in the delivery, I would prioritize keeping the customer informed. You kind of have to go through moments of belief and disbelief.. Thats easier than more time pressure and greater perishability. I never hesitate to take calculated risks and try new approaches. Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. 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