When one thinks of themed family friendly resorts what comes to mind? The facility is new and very nice with the safari theme. If you want some sort of paper trail or invoice, you must ask for it. Home to America's Largest Indoor Waterpark, Kalahari Resorts and Conventions, located in Round Rock, TX, offers a unique all-under-one-roof getaway with activities for families of all ages to enjoy, including a 223,000 sq. We like pizza! Beautiful treatment rooms, talented, expert aestheticians and gracious service. Absolutely disgusting! On his return to Europe, he published a book detailing his experiences which included descriptions of unusual rock formations which he believed to be ruins of hitherto unknown buildings. There was no housekeeping and I never got a straight answer on why not. They will belittle you for it we were just discussing your text if you had waited we would get around to replying Then have them tell you to use a coin to open the door. Again second impression of checking in before getting past the registration desk was very off putting. The attraction was closed for 2-3 hours to sanitize it. Beds were very comfortable (soft). People were living on the site of the present-day city, located along the Seine River some 233 miles (375 km) upstream from the river's mouth on the English Channel (La Manche), by about 7600 bce. Larger mini fridge and microwave available. We are so grateful they took the extra time to look for the bear. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. 5. Not many actual games. The waterpark is big. Updated: Nov 12, 2021 / 05:56 PM CST. And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! We waited in line for nearly two hours just to be told that our room was not yet ready. We closed at 10. The employees working the Porte Cochere need major improvements. The toppings were $4.50 a topping! Ok fine Ill use their text service for the front desk! Tripadvisor performs checks on reviews. Ice cream parlor and candy shop- $7 for 1/4lb of candy. Outdoor pools should be heated and open. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. A half-buried ruin - a huge wreck of stones Over and over this was witnessed. We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. But there is tons to do where you never have to leave if you don't want to. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. However, its cold, unfriendly. Regular check in is 4pm. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. The quality of prizes is elevated!!! Weve watched it come to life, stayed up to date with the website etc. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). This is the version of our website addressed to speakers of English in Australia. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. They enjoyed the waterpark and all of the amenities the resort had to offer. The rooms are fine. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. I dont know if you have ever stayed at the Gaylord or Wolf Lodge? I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. We couldve just said nothing at breakfast and walked out after eating. Staff didnt feel it important to post this anywhere. Not the best job in keeping out noise from the corridor. Outdoor pools should be heated and open. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. Clement concluded that Farini's 'lost city' was shown to exist but as a natural formation. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. Blackout curtains work well- which is important to me! This as a first impression with no formal greeting was very off putting. Ok I dont carry change but I had a house key and managed to make it work. This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. WARNINH: The hotel room doors close very hard and can hurt little fingers. Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, SpringHill Suites by Marriott Austin Round Rock. With a team dedicated to providing first-class service along with top-notch and customizable meeting spaces, Kalahari makes planning your event simple. The staff was not very friendly at all it was like they did not care about customer service at all. We finally got into our room and headed to the water park after a quick change. Tripadvisor performs checks on reviews. Some people claimed to have seen an abandoned boat or even a stone quarry in empty desert. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. Water park had variety of slides for all thrill levels. Here is the short version as a family with a 4 yr old and 74 yr old. Room types may vary. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. 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If there are no adults allowed on certain slides, have it stated. Others attempted to explain the presence of this unknown civilization with comparisons to archaeological finds at Great Zimbabwe. There was usually long lines for the Zip Line attraction. This information will be used for that purpose. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. The lady at the register, Jessica was rude and not helpful at all. OkayLong version now: There are several kinks that need to be worked out. Kalahari Resorts & Conventions - Round Rock: Lost and Found - See 182 traveller reviews, 268 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. Checkout is automatic, but can enjoy all activities till 3pm. Georgetown and Round Rock have great local options. Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. I said to her that is why I asked you about the toppings and she said the $29 was just for cheese. No big deal! Luckily Melissa was able to help and gave us an awesome experience. Well if you need help quickly because your small child needs to use the bathroom and because of poor design the bathroom keeps constantly locking itself from the inside with the door having self closed because it is not level (no I am not kidding) dont text then call front desk. No outside food allowed. The website is atrocious. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. Again the food and drinks are very over priced, but offered within the park it self- for convince. LOTS OF WALKING! He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. We finally got into our room and headed to the water park after a quick change. Ive seen beach cabanas for less at Bahamas resorts. A. J. Clement researched the story in 1964 and advanced a new theory. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. Larger mini fridge and microwave available. Who is monitoring guest coming and going? Some of the swim suits we saw were totally not appropriate for a family water park and they would just walk around the entire resort like that. Nothing is Coca-Cola or fresh brewed tea (hard pass!). If you have them at home, bring them. If you have them at home, bring them. The massive resort and convention center boasts 1.5 million square feet and is the ultimate destination for a family vacation, corporate meeting, or special event! Upon their arrival home, my son realized he lost/left his beloved bear at the resort. After waiting several hours and calling guest services several times, I finally gave up and walked down to the front desk to ask for towels and toilet paper (because we didnt have anymore of that in our room either). At all. We bought the package deal and everyone got a pass. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. Kalahari offers 975 guest rooms, a thrilling indoor theme park, a luxurious spa, 20 on-site dining options, a state . Lots of games, lots of rides, lots to do. They send a text to you when your room is ready after 4:00 PM. 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