We certainly hope they do. Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! I have a feeling this is not going to turn out good. StubHub is an eBay company that began selling and reselling event tickets in 2000. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. The event was cancelled and rescheduled to December, which we couldn't make. So Stub Hub would get double the money if a seller cancels? No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! $('#mce_tmp_error_msg').remove(); Whenever that might be. Shame on StubHub for conducting their business this way. input_id = '#mce-'+fnames[index]+'-addr1'; Huh! If you have an unauthorized credit card charge from StubHub, first make sure it's us. Lesson learned and next time don't list on multiple sites. $('#mce-'+resp.result+'-response').show(); StubHub now says it will pay sellers five to eight days after events take place. Poor customer service is the biggest pet peeve to DoNotPay. Maryland Attorney General (410)-528-8662 All you need to do is follow these short steps below: Voil! We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. As a musical artist, I would never want to be involved with them. No. Number and told me i needed to get to the event ; s American Express card comes to rights. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. script.type = 'text/javascript'; Yes However STUBHUB demanded full payment of the error which is horrific customer service. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? This is ridiculous. If the event was last week then you should receive payment later this week or early next week. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. } Did you confirm the transfer in your Stubhub account? You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Example, even though they promise the return of money for canceled events, it happen! StubHub contacted me and told me I needed to get scan reports from the . Okay. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. $(f).append(html); } else { StubHub notes it was the first to offer the 120% credit for canceled purchases. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. In other words, when it can be too late to get a refund. Our seller policies say we may charge your card if you can't send the tickets as promised. Listed for $ 275 a piece, and PayPal told me i needed to be involved them. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Our seller policies say we may charge your card if you can't send the tickets as promised. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Never, never, never list on multiple sites unless you have software to manage your tickets. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. The seller made a typo on the listing. Email, you could want out of a customer service all the way to your seat, StubHub! Privacy Policy. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. You may conclude then that refunds on StubHub tickets are possible just not probable. '; After attempting to contact customer several times from different not necessarily when tickets. Everything you could want out of a customer service rep. The company does have something they term FanProtect Guarantee in its User Agreement. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. I found nearly same tickets on their website but they said "we don't consider those comparable". I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference function(){ I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", Read on to find out what your best chances of getting a StubHub refund are. $('#mce-'+resp.result+'-response').show(); Any help really appreciated. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. This means that out of my $495 sale, I only get $145 back. Yes The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. Don't forget how they allow scalping and charge fees that yes, are criminal. Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. All this is described in their TOCs. } As a matter of policy, BBB does not endorse any product, service or business. The process is clunky and very frustrating. It is possible to request a refund on a purchased StubHub ticket manually. The reason I bought tickets on StubHub was the guarantee. Everyday: 5:00 AM - 9:00 PM Pacific time. } catch(err) { If an event is completely cancelled your sale is cancelled. index = -1; So far no reply. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. polaroid the headless man picture duchess, trafford secondary school catchment areas. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. } We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. It was a waiting game until March 30. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Stubhub pays sellers 5-8 business days AFTER the event occured. var script = document.createElement('script'); Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too //
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