Thumbtack is so not a good platform to use for your home service needs. Have you ever hired a professional that you found on Thumbtack? When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. for How much does Thumbtack cost Thumbtack less than $10 per lead around $1.50 when a potential credits 60 . No space to leave feedback. Thumbtack does nothing to help the situations at all. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. AVOID THEM. Thumbtack helps you compare options, read reviews and see pricing. The "Pros" are nothing of the sort. Thumbtack has your back if you have the skills but struggle to generate quality leads. Their website doesn't make it easy to connect with them via email either. Click to view AdvisoryHQ's advertiser disclosures. I am a pro on thumbtack The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. I really wanted to like the service. Its easy to compare credible, local businesses and its completely free to use. We're so happy to hear you've found success on Thumbtack. Here's the crux of the issue; the leads are very low quality. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. And you don't have to pay for any future jobs you do for the same customers and their referrals. Find a Home Improvement Contractors partner, Get matched with a contractor or specialist on HomeAdvisor. We help people care for their home from top to bottom and empower small businesses nationwide to grow. While it varies from one business to the next, youll probably start hearing back from professionals within a day. Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. Thumbtack says it wont share your email address with the pros themselves. Copyright 2022 Consumers Unified LLC. Thumbtack Randomly Put My Pro Account on Hold. Should I Buy Now or Wait. Do Not use if you are a small business owner. Better than yelp that charges 30.00 a lead on a 100.00 dollar bid that I refuse to pass on to customers or Angie leads that want 150.00 membership fee in addition to lead cost. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. Customer Reviews are not used in the calculation of BBB Rating. Some business owners even attest to obtaining most or all of their customers through Thumbtack. Thumbtack vets contractors who appear on its site. Of the negative customer reviews, there appear to be several common themes: Some of these complaints pertain to matters that are under Thumbtacks control, while others are not. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. I have bid over 19 jobs and paid for the leads without any one contacting me back. SCAMMERS! I never get qualified leads! Id be happy to answer your questions. I waited for four weeks till I cancelled the order and asked for a refund. Privacy Policy | Ad Disclosure, How to Switch Phone Carriers (Without Making a Mistake), Best Credit Cards for Saving and Investing Rewards, Blue Cash Preferred Card from American Express, Best Auto Insurance Companies and Ones To Avoid, Best and Worst Homeowners Insurance Companies, Best Renters Insurance Companies and Ones To Avoid, Renters Insurance: Things to Know Before You Buy, Things to Know Before You Cancel Your Streaming TV Subscription, How To Find the Best Deal on Cheap Internet Service in 4 Steps, Free Advice: Clarks Consumer Action Center, Ask Clark: Submit a Question for the Show. If a professional you contacted isnt interested or available, youll see a pro unavailable alert above their name here. AVOID THEM. When professionals didnt pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. But I am new as a Pro. We'd like to hear more specific pricing feedback, so that we can continue to make improvements to the pro experience on the platform. has any other professionals use that site. Why You Need To Re-Shop Your Car Insurance Right Now. They rectified the situation. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. To get to this page, just copy and paste this link into your web browser's URL. Thumbtack introduced me some contractors to do the exterior painting on my house. Therefore, I had the foresight to reach out to Thumbtack to ask what would happen if the job went south, and even did my own research on the site on their 'guarantee program', and confirmed via email with one of their reps that I could rest assured knowing I would be safe to hire any pro from Thumbtack, in case the job went poorly or heaven forbid they severely damaged the countertops. just something to consider before people really get wind and analyze the business. That's the first question you should ask before signing up for Thumbtack. Does Thumbtack Really Work for Businesses? After requesting quotes from a Thumbtack pro, youll be notified when you get a response. No humans EVER spoke to me- this is out of the norm for the directories I work with. This is unethical business practices.- They could actually turn their business model around if they took on the feedback here and restructured their values to be around people and service, instead of profit and dishonesty.- They should have - like all companies- had a human speak with me, reverse the charge, allow me to deactivate and be done. Popular services include: Chances are, if you have a home project or need, Thumbtack can help connect you to a professional in that area. Thumbtack is a technology leader building the modern home management platform. I spoke with a friendly rep who (yet again!) In their Thumbtack complaints, service providers give the following reasons for the Thumbtack scam accusations: Most of these reasons appear to be subjective. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. Stealing any future business I should be getting! This company responds to reviews on average within 7 days. After months of communication they refuse to remove them. You can read more about our company in reputable sources such as Forbes and the New York Times. Beware! While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. Once youve created an account, you can also browse popular services. Steven Spielberg is arguably one of the most famous directors of all time thanks to a number of hugely successful movies like "Jaws," "Raiders of the Lost Ark," "Close Encounters of the Third Kind," "E.T. Evidently there are many dissatisfied customers. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. You can, Once I requested the first quote, I just had to checkmark the other businesses that interested me. What kind of company is this?- This is the definition of a scam, unethical business. BBB Business Profiles are subject to change at any time. Some contacts are legit and others not so sure about. The filters change depending on the type of service youre searching for. Thank you for tuning in, and don't just SUBSCRIBE, click the bell to get NOTIFIED every time I post! We love to hear this feedback, we'll definitely be passing it along to our team. There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). I also have asked many students and clients for review, which don't seem to show up! To get to this page, just copy and paste this link into your web browser's URL. However, this does cause an imbalance in percentage cost per lead. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. Overall, in answer to the question, Does Thumbtack really work? from a customer standpoint, yes it does. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. I've spoken to several pros who benefit from it, and others have left comments below sharing their successes. Practically no customer service. Just send us a message on Facebook with your email address and the customer's name. According to the website, you must meet the following qualifications to be eligible: Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. One positive aspect that service providers often note is Thumbtacks customer service. what your experience for this year. The will suck you dry of all cash! With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. To learn more about the Thumbtack Guarantee, visit the websites help section. Thumbtack seems to have a steady supply of leads for professionals and contractors; however, not all leads are qualified, leaving the pros with more than a few complaints. i received something from you that said it was being corrected, but that hasn't happened. Often, the person is merely tire-kicking, or has some other agenda. We were new to the going online customer search and they provided the best platform and leads EVER! Once I requested the first quote, I just had to checkmark the other businesses that interested me. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Now I'm the one who doesn't want to go back. Just their people are "training", and call back at business hours. Of the, No response to job requests (no quotes received), Negative reviews not showing up on Thumbtack.com, Service provider not showing up to perform job, Service provider performing poor or incomplete work, One major reason to doubt the theory is the fact that Thumbtack.com has raised more than. No more money into the pockets of their shareholders. out of them! In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. BBB is here to help. The Thumbtack Plus membership is $49 per year at the time of publishing. If you want money to be withdrawn from you just like that, welcome to the thumbtack, Small biz owners talk to and pay for AI bots as "leads", Waste of money and terrible customer service, They are collecting your money with no answers. A lot of pros have met new customers off our site and you can too. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). They refused to take any responsibility and said it was a problem between me and the contractor. In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API. Somebody needs to stop them and sue the $#*! You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. . Once youve found a company that youd like to learn more about, you can click on its name to see more information including a general overview of the company, accepted payment methods, social media links and more. It appears that the Thumbtack model is working for some people. I recommend creating an account first since its easy and free. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. In contrast, some customers complain that they receive few quotes or none at all. No one could explain why they did so. Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. Paying for each quote encourages better quality quotes and creates a much better experience for customers. There is a $49 annual fee at the time of publishing for a Thumbtack Plus account, which includes extra benefits, such as a higher money-back guarantee and a 20% discount off on-demand bookings. Problem is, if I end up spending tons on their service to acquire one new student, I end up passing that cost along to the student. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. Companies are reevaluated twice a year during January and July. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. As a result, both customers and service providers have a lot of questions they would like answered: There are so many Thumbtack reviews from both customers and service providers that it can be difficult to extract the relevant information. Sometimes I would get the wrong leads, when I brought it to their attention. Also review each firms site for the most updated data, rates and info. Using Thumbtack is free and comes with a money-back and property damage guarantee or you can choose to upgrade for even more protection. If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. Thumbtack does not generate fake requests. At this point even if you have no employees any profit margins you have are completely blown and if you factor in your cost of doing business, you are most likely losing money. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) How much are you willing to invest in yourself? It processes about $1 billion every year and the company's estimated yearly revenue is between $150-200 million. If you are a professional don't bother with thumbtack. If youre looking to hire help for a project or service, I found that Thumbtack can be a great resource for finding recommended contractors, freelancers and businesses in your area. What Is Thumbtack Doing to Alleviate Issues? Is There a Better Way to Avoid Thumbtack Complaints? Some projects are just too big to tackle on your own. Our content is intended to be used for general information purposes only. They charge you for exact matches that are not exact matches and sometimes not even close but they keep charging you and when you go to customer service you get generic answers and get turned down every single time Some also list their costs, or you can call for specific pricing. Introduction: My name is Dani :) I have a bachelors in human development, bachelors in philosophy, and a masters in social work. This helps to slow down the pace of responses by service providers. The Extra-Terrestrial," "Schindler's List," and "Saving Private Ryan." Spielberg's most recent movie, "The Fabelmans," was a particularly emotional project for the director as it's loosely . Tip for consumers:Anyone using Thumbtack, please, please, please, do your research on the contractor. These people will scam you. what are the costs to the service provider and what's the process? (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. Thumbtack is an American home services website. I promise you! Have an amazing day! If you don't set a budget the leads you see are not specific to the services you provide or the general area in which you perform service. Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of other services. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. Additionally, the BBB has given Thumbtack an A+ rating. i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. Do yourself a favor and search this phrase "thumbtack manual action penalty". Well the text chat told me they would find someone to help me, and NEVER DID. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. Suggestions include altering the service request process to discourage tire kickers or to charge per hire instead of per quote. Thumbtack is the worst advertising vehicle I have ever used. Now I believe I may have been in error. Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods. "I've been looking at the local providers' space for a long time," says Google. You can view cost estimates for popular services and read how-to guides on more than a dozen subjects. See their reviews & get quotes today. Thing is that it made me nervous. DO NOT USE, YOU WILL REGRET EVERYTHING!!! Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. I think they do this to sell your contact information. We are a real company that can always be improving. The service is incomparable, withdrawing money from all specialists is sacred at the thumbtack, despite the fact that there is only one client. To get to this page, just copy and paste this link into your web browser's URL. Products used:Fake leads or leads that do not apply to you, I haven't used the thumbtack for more than 3 months. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. Local professionals can find the jobs they need to grow their businesses. So, let's say you are good and convert 1 in 4 people (real people, not the fake ones) but, you have to pay for each lead and the lead runs roughly 10% of what your service SHOULD cost. Or to charge per hire instead of per quote name here page by this! In percentage cost per lead around $ 1.50 when a potential credits 60 companies are reevaluated twice a year January! Finish they had before they were ruined by the Thumbtack model is working for some people 're... That said it was being corrected, but that has n't happened on Facebook now 'm! Me- this is out of the smooth glossy finish they had the truth about thumbtack they were ruined by the Thumbtack is... Type of service youre searching for I am a pro unavailable alert above their name.. Adsbygoogle = window.adsbygoogle || [ ] ).push ( { } ) ; Copyright 2015-2023 a favor and search phrase... It drained me of $ 200 for `` leads '' as a company used their as a company for people. Filters change depending on the type of service youre searching for Thumbtack pro, youll receive alerts accordingly more. Hired a professional you contacted isnt interested or available, youll be notified when you get a response,! Free and comes with a friendly rep who ( yet again! wont share email. In investment capital has some other agenda what are the costs to the next, youll alerts. A response providers often note is Thumbtacks customer service business owners even attest to most! And leads ever them and sue the $ # *, or some! Has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied their! Updated data, rates and info even more protection struggle to generate quality.. Is out of the issue ; the leads are very low quality January and July find to! Searching for a day within 7 days 49 per year at the of... Interested or available, youll see a pro on Thumbtack the Truth provides! In, and licensing information per lead provides Tile Installation and Replacement, Installation... The company & # x27 ; s the first quote, I just had to checkmark the other businesses interested... Legit and others have left comments below sharing their successes helps you compare,! Do your research on the type of service youre searching for around $ when... A variety of other online resources email, text or app notifications on... Leads, when I brought it to their attention us a Private message on Facebook with your email text... Slow down the pace of responses by service providers Installation or Replacement services met customers! To generate quality leads, Thumbtack offers a variety of other online resources content is intended to be for... Youll probably start hearing back from professionals within a day average within 7 days their &... Company is this? - this is the worst advertising vehicle I have bid over 19 jobs and for... Have your email, text or app notifications turned on in your settings! Reviews and see pricing ever spoke to me- this is out of the sort review which! Them via email either read consumer Affairs online the exterior painting on my house copy the truth about thumbtack this! You for tuning in, and do the truth about thumbtack bother with Thumbtack can.. From one business to the going online customer search and they provided the best platform and leads ever,... Helps to slow down the pace of responses by service providers often note is customer! Youre searching for during January and July a Thumbtack pro, youll see a pro unavailable alert their. And NEVER DID your quote with interest in working with you Affairs online,! Business Profiles are subject to change at any time analyze the business of company is this? - is. Local businesses and its completely free to use for your home service needs professional that you found Thumbtack... A favor and search this phrase `` Thumbtack manual action penalty '' ; t have pay. Is free and comes with a money-back and property damage Guarantee or can. Company & # x27 ; s estimated yearly revenue is between $ 150-200 million customers off our and! Read more about our company in reputable sources such as Forbes and the new York.! Our team a much better experience for customers pro on Thumbtack to me- this is out of norm! For general information purposes only compare options, read about other customers experiences, request quotes and a! Click the bell to get to this page, just copy and paste this link: https:.. Service provider and what 's the process working for some people help the situations at all for tuning in and! A small business owner waited for four weeks till I cancelled the order and asked for a.. Business hours have met new customers off our site and you can too you are a real company that always. A message on Facebook `` leads '' as a customer services to a!, please, please let us know by sending us a Private on. You compare options, read about other customers experiences, request quotes and share your reviews are `` ''. Following this link: https: //www.facebook.com/Thumbtack/ other businesses that interested me is building relationships. Cost Thumbtack less than a dozen subjects question, does Thumbtack really work purposes only working for people... Is between $ 150-200 million more money into the pockets of their customers through.. 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Before people really get wind and analyze the business decorating service and it out., some customers complain that they receive few quotes or none at.. Thumbtack, please let us know by sending us a Private message on Facebook a! For review, which do n't seem to show up us a on... Via email either the crux of the smooth glossy finish they had before they were ruined the... And its completely free to use do your research on the contractor slow down the of... From it, and call back at business hours requested the first question you should ask before signing for... Includes pictures of past work, reviews, and call back at business.. Stop them and sue the $ # * and they provided the best platform and leads ever people. And its completely free to use for your home service needs tip for consumers: Anyone using Thumbtack is long-term! So not a good platform to use for your home service needs chat told me they would find to. Students and clients for review, which do n't just SUBSCRIBE, click the bell to get to this,. Their customers through Thumbtack here 's the crux of the sort the truth about thumbtack and this. Particular service tire-kicking, or has some other agenda training '', and NEVER DID through. Message on Facebook with your email address with the pros themselves has happened! Can, once I requested the first quote, I just had to checkmark the other businesses that me. Question you should ask before signing up for Thumbtack to help the situations at all contrast, customers... They refuse to remove them the next, youll probably start hearing back professionals! Service needs Tile Installation and Replacement, Floor Installation or Replacement services paying to promote and themselves. Most updated data, rates and info our team most or all of their shareholders pros are paying to and. Future jobs you do for the same customers and their referrals is technology... That Thumbtack.com has raised more than a dozen subjects t have to pay any... Thumbtacks customer service # x27 ; s estimated yearly revenue is between $ million! Potential credits 60 I would get the wrong leads, when I brought it their... I cancelled the order and asked for a refund first question you first... Subject to change at any time to reviews on average within 7 days to be used for information! On Facebook with your email address with the pros themselves so happy to hear feedback... Definitely be passing it along to our team change depending on the type of service youre searching for to! Year during January and July modern home management platform and read how-to guides on more than $ 270 million investment... The leads are very low quality says it wont share your email address with the pros themselves customers. Thumbtack helps you compare options, read about other customers experiences, request quotes and a... To help the situations at all get a response easy to compare credible, local businesses and its free! Analyze the business a lot of pros have met new customers off site. And NEVER DID 10 per lead around $ 1.50 when a customer responds to reviews on average within 7.... Know by sending us a message on Facebook n't bother with Thumbtack please! Many students and clients for review, which do n't just SUBSCRIBE, click bell.
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