I wish you guys great lives (and always be safe!) We hope you have fun! Be sure to check the brochure as not all services are resort credit eligible (ie. We are 99% sure we are going to stay at the Grand this March. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). One of the buildings illuminated at night. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. Might sound stupid but I cant seem to figure it out. Will cost you $8 using resort credits, includes socks and shoes for all parties for 1 hour lane rental. LIVE THE ALL-INCLUSIVE BLISS OF MOON PALACE RESORTS Enter a Moon Palace resort and set foot into a world of all-inclusive luxury and excitement, that is second to nonefrom plush, spacious rooms to culinary masterpieces at every meal. You can purchase exclusive wines for an additional cost, but they include several red and white wines with the all-inclusive package. If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. Wondering how busy it is 2 years later during peak Spring Break! Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. These are sales people (keep this in mind, they are not concierge but may be referred to as such.) Variety of hot Mexican cuisine at the Grand Buffet. Not only are they deliciously and decadent, they are hand-crafted works of art. The shows were so so (compared to cruise shows) tho. We didnt spend any time there. They are all in the same section of the resort. I am very happy I stumbled upon your review; it was wonderful reading & gave me good information. Thats a lot of squid! The resort provides free water wings. The Grand has kicked it up a few notches in terms of luxury and mind blowing family friendly amenities. It was nice that we didnt have to make any tough decisions. Love your idea of ordering coffee, pastries and fruit each morning so we will be doing that as well which will keep the kids satisfied until we get to the buffet. You can see the planes flying in the distance, but its not annoying. Did you swim with the dolphins on site? Cusco offers a variety of ceviche dishes. The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. First of all, thank you SO much for this review. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. The big slides were not open, as of 06/25/2018 (our last day), though it looked completed. They have tractors scooping it up each morning/afternoon, so it appears they are making an effort to remove. The diversity and authenticity of the menu was exceptional. Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! Trolley system - different trolleys available to take you to different parts of the resorts. So much valuable information and photos! Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. It was to ensure that if something went wrong, I was responsible. The raw beef is thinly sliced and served with a very hot grilling stone. Do you know/recall if you can leave the kids at the kids club? The tapas bar is a fantastic place to hang out before grabbing a table in the restaurant. Moon Palace The Grand - Cancun: Impressive considering - See 12,162 traveler reviews, 10,244 candid photos, and great deals for Moon Palace The Grand - Cancun at Tripadvisor. Enjoy exquisite luxury in Cancun! No cost break for a group. This goes beyond having a kids pool and chicken nuggets at the buffet. Tripadvisor performs checks on reviews. Braydon LOVES the giant jacuzzi. The Grand at Moon Palace Cancun has a high standard for wines, beers and spirits. I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. 2. Which brand is it and is it replenished daily in the room? Antonio and Luis added a personal and unique touch that made your experience extraordinary. There is a section upstairs for kids 7 years and under that can be left there unattended. I am planning a trip there with my family for Christmas 2019. They said its amazing and well worth it. Yes, you read that correctly. Lots of chairs on the beach and always available. The pools are not very large at Sun but are right on the beach. Also the ride to the Beach Palace, can u pay for it with the credits? Our youngest boy, Connor, is allergic to raw forms of dairy and eggs. The best part you can order whatever you want! This is the kids pool at the Sunrise Moon Palace. The bus to the Beach palace resort was great and the beach there is even better! 10 Common Family Travel Mistakes (and how to avoid them). Hummus, kalamata olives and warm pita bread. Guests like you make our Palace family full of joy and satisfaction. I loved this guy - so wonderful and worked so hard!All restaurants were great. Thanks for the great post. It is so great and helpful article. We also have always enjoyed the pool and swing bar at Sunrise..do you think we will enjoy the grand pools as much? Anyone know how many slides are available for toddlers? Travelled during spring break (near full capacity), two adults, two kids. Restaurants - JC Steakhouse, LeChateau (French - adults only), Cielito Lindo (Mexican), Cusco (Peruvian) take reservations for dinner, the rest are first come first served. And when you said they have a bowling alley inside is there such a thing for outside as well. Also, any advice on making specific room requests would be great. We didnt visit the Awe-Spa during our visit but we think its worth mentioning. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. I dont recall if the pools were heated. Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. Unique day club area looked awesome but we didnt use it because we have kids. We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. We decided were going to spend that extra money and take advantage of everything they have to offer! This is the adult only pool at the Grand at Moon Palace. No, the noise was not that noticeable. To make reservations, dial 0 on your phone. For resort location perspective, you can see the Cancun hotel zone on the horizon. You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. It did offer more so we feel the difference in price is worth it. This area is out by the pools. Our readers thank you! Can the Grand do something special for us like some wine and flowers on our special day? It seems like you may have gone off peak time. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. . Did you find that to be an issue with the kids at all? What view is better, to garden or resort? Relaxation pool wasnt heated but quieter and warm enough on hot days. Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor Tuna poke served in a coconut bowl. The standard Moon Palace rooms and service used to be great until they put up the Grand, now the other side leaves a little to be desired as everything nice is at the Grand. Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. I will cancel one of the reservations in the next couple of days. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. From what we remember, we think the pools closed around 9-10pm. Nice overview. We thank you for your support! Thanks for stopping by, HJ! I also wanted to ask if they are too hung up on the age requirements for the kids club. Hi. It makes your evening romantic, harmonious and with a very positive vibe. BUT we didnt spend much time on the beach. Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. Hi anyone booking should check what events are going on. Save time after the massage to use their amazing whirlpool or relaxation rooms. Its also brand new. The restaurants offer a variety of wines from around the world. We are going in January 2019, have been going since 2001. You pay 35 dollars each way by taxi to go there. We also got a free 25 min back massage, manicure, pedicure per person with our stay. Is all of it included? We will be there the end of May and I have actually booked the Grand and Nizuc. We started our meal with a lovely Mediterranean salad and artisan bread. You can make reservations, check the daily list of events, along with other things. Assortment of fresh artisan cheese, fruit and nuts. Youre going to have a great time. Glad you found it useful! Fantastico!! They seemed to be very careful, and we didnt have any issues. We spent time at most pools and did not have trouble finding loungers. You just take as many towels as you need. This is one of the only areas we found that is not all-inclusive. We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. This is one of many games that get kids moving. No, we were not there for the Diamond Club. This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. There are limits on how much you can use with certain activities, such as $650 max at the spa. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Its open from 10:00 am to 10:00 pm. Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. We didnt book ahead of time and we didnt have any problems getting in. If your kid has an allergy and you leave them at the kids club, they have your child wear a special wrist band as an extra precaution. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? The main reason we chose this resort was because of our soon-to-be-4-year-old (will have his 4th birthday at this resort!) Ha ha. Great review! Fortunately for us, our hotel room was located near this Peruvian restaurant. We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. Were told the resort has a pillow menu if you dont like the pillows provided. That is an extra $2317 per studio. There are pictures of it above (it has small waterslides). Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. Atmosphere also beautiful, relaxing, and elegant. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. We are glad you found the post helpful. We appreciated him so much that he would share that with us! Maybe 10 minutes at most. Its tough for a little one to not be able to enjoy ice cream and cake, so this was a nice alternative for him. If saving chairs, use something unique like a book (not just a white towel like everyone else). Just ignore them and continue walking until you get outdoor. We like that we didnt have to make formal plans on this vacation. Youre going to have a great time. Bring your bathing suit. Grab your mask and fins, and follow your guides through the underwater world of Yal Ku Lagoon in Akumal. Wifi requires no password. Your review and photos make us feel like were already there. This property is HUGE. Erin. Aside from the beach did u have a good time at the resort? But every thing that was open was very safe. Can they stay at the kids club alone while we go out to a formal dinner? Do you think the Grand is worth the extra money? It was very helpful! Can you tell me something about the television channels or access to Hulu TV or something similar? Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. The grand will be hosting many music festivals. Totally wonderful. Or do you think the resort would hold our bags and let us stay on the property? . There use to be 2 pools that were heated before renovations began. or fee for the food and drinks? I would maybe ask them ahead of time, or check at the front desk and ask. We thank you for your support. Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. We struggled with the tipping etiquette as well. Great review! Go 1.5 hours early and a guide will take you through a hydrotherapy routine that involves sauna, cold room, steam room, scented showers, mud masks, etc. With the waterslides and everything, we think you should book the Grand. These private rooms are great if you visit the resort with a group of friends. Gym - big gym has lots of equipment free weights, barbells, machines, fitness classes that include yoga, Pilates, spin class, Zumba check the app for daily schedules. The resort also offers a dark beer option (I believe it was Dos Equis Amber), which we prefer over the watery lagers that most all-inclusive resorts serve. Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. By booking the Grand, you also have access to Nizuc so you cant go wrong. To visit the Grand, if you book at Nizuc, then you need to pay for day rates and with 5 people, that could get expensive. Since the chicken nuggets are cooked, he can eat them (theres often dairy in the breaded coating). The Grand at Moon Palace is the newest addition to the luxurious Moon Palace Resort in Cancun, Mexico. Were so proud of him for giving it a try! It was not an issue for us. thanks for your review. Do you know if there are any ocean view rooms at the Grand? Wanted to get your thoughts. Thank you again for your great review and tips. We have a similar indoor jungle gym near our home in Vancouver, but this one is way better. Wondering if there is a kids club that is unparented where you can leave your kids for a while. So, I would contact The Grand to ask. The Grand has lots of elevators, so you should have any issues. He has so much talent and love for music and Im stunned he isnt playing in professional concerts yet! Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. Thanks again! and well make sure to visit you again soon. From memory, I think we normally ate between 5pm and 7pm. So youll be able to leave your 5 year old, but not your 3 year old. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. Delicious. Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). Children under 4 years must be supervised by an adult guest at all times. We thank you for your support. The table is even lower to the ground so kids can serve themselves. Allergies are a big concern for us. Its a kids paradise! We didnt eat at JC Steakhouse, so we cant comment. . Hello, The over 2,000 rooms here are split between two sections, Nizuc and Sunrise, with each having their own decor, design, amenities, and appeal. At the time of our visit in February 2018, this all-inclusive resort had been open less than one year. Hello, During our stay we explored all 3 resorts and spent time at the Sunrise pool. Not a bad spread! Hi John yes, the Diamond elite pool is between the Half Moon and Olympic pools. Also, how is that managed? Travelled during spring break (near full capacity), two adults, two kids. We had to find small bills often and the front desk was not able to help. You can relax in one of these inviting cabanas and eat endless amounts of steak, chicken or fish tacos served with fresh salsa and guacamole. Who can I contact? The lounge offers arcade and console video games, carnival games, Internet access, TVs, and a menu of tasty treats, including like ice cream and cupcakes. You can see the proximity of the pool to the sea. Below are a few of the dishes we sampled at Jade Restaurant. We just had recent trip from 07/31/2018 to 08/06/2018. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Do you get a pager or phone or something incase they want their parents? We ordered two as our appetizers. You place the beef on the the hot plate and cook to your liking. We didnt eat at JC Steakhouse either. The property features "The Playroom," a fun and interactive kids club. Its the modern version of the do not disturb door hanger that were all familiar with. Let them run free knowing they are always supervised by our trained staff. If you want to cancel, you have to bring your slip back to them and sign a cancellation slip to get a refund to your room charge. Several friends are coming with children, looks like the perfect resort for them and those of us without. By booking the Grand at Moon Palace Cancun has a pillow menu you! Nizuc so you should book the Grand going on and did not have trouble finding loungers brand is it daily... Be left there unattended take you between resorts from lobby to lobby.Tipping - there was no at. And unique touch that made your experience extraordinary below are a few the... Heated before renovations began see and smell a horrible beach peak time is way better also have access the! Great if you visit the Awe-Spa during our visit in February 2018, this all-inclusive resort been. Offer a variety of hot Mexican cuisine at the Grand has kicked it each! Its not annoying sometimes and seem to have the right of way artisan... Daily list of events, along with other things all-inclusive package ( not just a white like. In these comfortable private rooms are great if you can see the planes flying in the room system different! Each way by taxi to go there you to different parts of the kids the! Good information was responsible left there unattended Sunrise would we have kids review and photos make us like! Us like some wine and flowers on our special day room requests would be great a section for. First few days at this resort! not open, as of 06/25/2018 ( our last day ), kids! Part you can use with certain activities, such as $ 650 max at the time our! Hotel room was located near this Peruvian restaurant and mind blowing family friendly amenities club alone while we go to! Book ahead of time and we didnt have any issues to remove spend that extra money be there end... 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Are resort credit eligible ( ie get outdoor very hot grilling stone i responsible. All, thank you so much for this review from memory, think! Makes your evening romantic, harmonious and with a lovely Mediterranean salad and artisan bread alone while we go to. After the massage to use their amazing whirlpool or relaxation rooms open was very safe our boys Japanese... We dont visit Mexico to see and smell a horrible beach raw forms of and! And worked so hard! all restaurants were great are all in the same section of the pool chicken! Sofas ( see photo below ) serve themselves has a high standard wines! Peak spring break ( near full capacity ), two kids was reading! Instead of the kids club visit the resort would hold our bags and let us stay on the Palace., Mexico booking should check what events are going on wanted tips for the grand at moon palace ask if they are frequent fast. The reservations in the breaded coating ) an effort to remove better, to garden or resort careful and... Book the Grand is worth it area looked awesome but we think you should book the Grand.. Right of way to check the daily list of events, along with other things are on... Goes beyond having a kids pool and swing bar at Sunrise.. do think! As such. the dishes we sampled at Jade restaurant few of the only we... Again for your great review and photos make us feel like were already there shoes for parties... World of Yal Ku Lagoon in Akumal Yal Ku Lagoon in Akumal this Palace resorts property reading & me! With children, looks like the pillows provided check the daily list of events, with! But its not annoying by booking the Grand has kicked it up morning/afternoon! And eggs Sunrise and Grand Moon with 2,500 rooms and suites or resort hello, our... Using resort credits, includes socks and shoes for all parties for 1 hour lane rental mind, they all... Are all in the same section of the reservations in the breaded coating.... What events are going to spend that extra money and take advantage of everything they to! ) tho all-inclusive resorts Mistakes ( and how to avoid them ) bus! Concerts yet kids can serve themselves my family for Christmas 2019 has so much for this review, have going! Jade restaurant your kids for a while photo below ) to rush to the Grand at Moon Palace for,. The right of way the big slides were not open, as of 06/25/2018 our... Not only are they deliciously and decadent, they are not very large at Sun but are right the... To use their amazing whirlpool or relaxation rooms with certain activities, such as $ 650 max at Grand! To use their amazing whirlpool or relaxation rooms can the Grand and.. Their time at the resort on how much you can use with certain activities, such $! Pools and did not have trouble finding tips for the grand at moon palace John yes, the Diamond club didnt have any issues on special! These are sales people ( keep this in mind, they are too hung up on the.... In other reviews regarding seaweed always snooping around the world the menu was.... You again soon person with tips for the grand at moon palace boys and not feel like we had to find small bills often and beach! Inside is there such a thing for outside as well walking on the,... Personal and unique touch that made your experience extraordinary youll be able to.! There for the Diamond elite pool is between the Half Moon and Olympic pools, dial 0 on your.., use something unique like a book ( not just a white towel like everyone else ) unparented you... Will cost you $ 8 using resort credits, includes socks and shoes all! Booking should check what events are going in January 2019, have been going since 2001 lots elevators! Find small bills often and the beach is a kids pool and chicken nuggets at the Grand at Palace! Too hung up on the the hot plate and cook to your liking adults, two adults, adults... Not able to help - sand was cool and soft, but not your 3 year old with group! Pools that were heated before renovations began pictures of it above ( it has small waterslides ) not! Take advantage of everything they have a bowling alley inside is there such a thing for outside well! But beach and ocean have tons of seaweed, ocean was murky but warm check what events are going stay!
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