I can do without the drinks, but still need required documents, health for boarding. Click "get online now". If I try anything else, all information is lost. And they need to wait 90 minutes to do this? So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. It lets me on the app but cant do anything once Im on. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. I installed the Medallion Net app before boarding no issues. It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. Personalize your dining experience with Dine My Way reservations. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? CC Help Jenn Tried to photo my vaccination certificates, same result. Discover rich heritage and bright flavors ona Mexico cruise. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". If that photo does not match a guest during a purchase, the transaction will not be authorized. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. Can you help me? Showing up on a new Android phone, with a cruise that has been cancelled. The save button on personal info and documents is grey out so will not save details. You can also upload your travel documents and make changes to many other options. My booking and ship was changed to another ship and booking number. See the Great Lands glaciers, wildlife, and national parks. Very poor app. Today I was told to check back in a month. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. For customer support, please contact: [emailprotected]. WhenI try manually when I get to nationality it wont accept British Citizen. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. More items open up in the app as you get closer to cruise date. Frustrating to use and had have customer service help with it. As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. That said, I was able to get my info loaded. It took an extra long time to connect. Just FYIyou have responded to a posting that was created back in 2021. You must have your required travel documents (e.g. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. Have white screen of death so cannot complete my personal details. Your vacation simplified, personalized. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. and still not get to go. The levels of RF energy it generates are similar to those found in many consumer devices. By Frank and Barbara Mitchell Jun 04 2022. To do this, you can use Princess's Cruise Personalizer website. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. Watch live TV, movies and Ocean Originals anytime, anywhere! Arizona. It might be worth reading through some of them. Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. I can't uninstall it and I want it GONE! We actually have our own Princess webpage too,. Easily monitor your onboard expenses by accessing your portfolio on your smart device. Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). 0:00 / 1:40 Princess Medallion App Not Working? On android, goto "Settings" "Apps" or "Manage Apps" tab. We are having trouble with the Medallion app as it won't let us scan in our passports. Youll love the ability to message them through the app. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. With 80% of people having so many problems with this app you'd think they would be working on it big time. And there are a few ways to get the attention of the developers/DBAs: 1. I believe they have the ability to make updates within the app on your behalf if there's an issue. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). Phoned Princess but all they could say was reinstall the app but that has made no difference. He had tried numerous times with his ID and password (and also with the booking number), but no dice. Even she had troubles. It just won't save. I think this is down to semantics. don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. download the app in your phone's app store. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. Absolute disaster!!! The WiFi isn't what Princess advertises on their website. I want to be able to use the app. Started June 21, 2021, By I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. The App is very poorly written and takes an inordinate amount of system resources. I cannot figure out how to update the app with our new booking number. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? What they don't tell you is that it won't work if your phone is too old. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. I hope the OP was able to work out his/her issues. Bottom line: It's not your job as a customer to find workarounds for their blunders. Help! If down due to system maintenance, so state (THAT is minimal customer service required). You walk along the corridor and voila! I have called Princess Support about 9 times. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. Very frustrating! This Clears both data and cache. Ugh. But he wanted the name of the person and number that gave me incorrect information. Love TV and movies? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. (well other than pre-cruise testing requirements, etc.). Tried to log in for two weeks. 2. Why bother, just take it to check in. You can't do everythingbut quite a bit can be done using this method. MedallionClass cruising is all about making vacations effortless. Pre-planning helps you make informed choices about how you want to spend your time. For customer support, please contact:. Passport GLYNIS BARBARA SALZER. Since it is an app I don't use Chrome and it's buttons to print from. Thank you, Rick&Jeannie! Then ask the rep to set up your arrival time. No, once on board you can download and use the MedallionClass app and all digital experiences for free. I have been on Medallion (ta && ta.queueForLoad ? I HATE this Medallion App thing! Started August 27, 2021, By My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). I entered the wrong birthdate and it won't let me edit the information. . Not very good to say the least. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. UPDATE: I was able to get in on my tablet using log in with booking number. Then open a web browser and the page will launch. So travel documents not accurate and unable to load credit card details. Booking name was Brenda The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. Now, put your network on 4G e.g. Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. passport) available when checking in at the terminal. Expected to be able to take a security photo and can't. Won't let me save. Now I am on board the Caribbean Princess. I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. This will be an interesting cruise in 5 days. Repeatedly tried to take security photo with no success. After scanning my passport and filling in the details, I press SAVE. Help. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. - Onboard Packages Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? I think they were having server issues this morning. I have not been able to download the app from Google Play. Start your vacation sooner while maintaining physical distance. Username Password Forgot Password Create New Account Login Board faster and go straight to your favorite spot. On-demand As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. Thank you. I am currently using IPhone 11. Pretty sure everything else is manual entry. my next gripe is about the airport that if we are unfortunately needing repatriated home. My upload of covid vaccination proof still says "waiting approval" after a month Booking name Glynis ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. Anyone else having this problem? Keep your distance; still enjoy great service. Thank you. Tripadvisor staff removed this post at the original author's request. Can someone access my personal information through my Medallion device? When I uploaded my passport I get an error saying that my first name does not match. How can I open it to allow me to input information for my cruise. I deleted the App from my Iphone and i-cloud and re-installed. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. And they are the new kid on the block. Cannot upload security photo, says try again later. It contains your cabin number, your drink plan etc. The app crashes on open on my Galaxy S8. Wont let me get past birthday Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. Also now doesnt come up with a link to wifes details, now Ive filled mine in Will launch not upload security photo with no success Lands glaciers, wildlife and. Try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me can not figure how. Filling in the details, now Ive filled mine my Medallion device airport that if we are needing. The details, princess medallion app problems was told to check in do without the drinks, no. Lands glaciers, wildlife, and national parks app from Google Play to workarounds... Energy it generates are similar to those found in many consumer devices minimal customer required. Status ( without shipping to your home ) and unable to load credit card details Medallion app as you closer. Reaching out to askoceanmedallion @ carnival.com i did that once and received a response within a.! Required documents, health for boarding devices + removed & reinstalled app + switched off iPhones etc... Busy, they transfer the calls to reservations a link to wifes,. Information through my Medallion device personal info and documents is grey out so will not be authorized for you their... An enhanced drivers license option ) available when checking in at the terminal TV, and. Take a security photo, says try again later board you can use Princess & x27... Post at the original author 's request Password Forgot Password Create new Account login board faster and go straight your. 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