Fosse and her husband had initially booked a cruise for April 2020. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. Our conversations with Viking were going nowhere until we reached out to you, she said. I can understand they cannot control water levels, but their business practices and customer service sound awful. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. A: Viking should fully refund your cruise. With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Passengers wishing to request refunds must do so on the cruise line's website. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. Community Rules apply to all content you upload or otherwise submit to this site. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. They may sound sympathetic. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. . Going back to reviews over past year, this has happened other times as well. Big Mistake! Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. Another couple on this trip are also having no luck. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. CC Help Jenn <> Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. Further, Viking added that "non-compliance . I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. September 30, 2008. Tripadvisor performs checks on reviews. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. Plus, we have insightful letters, insider tips, and more. And now she has a Viking cruise voucher problem that seems unsolvable. 3. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. <> nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. most do research before making an investment in travel products. 119-90. Our trip last May was extraordinary. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. You can bet I'm writing to the Attorney General and thank you for the advice. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. 6. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. The bottom line here is that Viking sold a cruise package that it could not deliver. To be precise, we were scheduled for the "Included" shore excursions in each port. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. 3 downloads. After 24 months, if you are unable to use your. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. So I came to Cruise Critic to browse the boards to get a sense of what to expect. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. nr. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. If its taking your money, its always going to use math that favors it. Sears couldnt deliver my appliances. The orginal cruise was paid by cash. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. Ironcity, the complains are from people who went with Viking in November. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. Thank you. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. Youll also connect with other readers who want to make the world a better place. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. YouTubes privacy policy is available here and YouTubes terms of service is available here. They have used them quite a few times. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. I think copying you on my complaint helped, she says. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. And I have a miserable autumn date to sail on, she adds. The total cost was $15,599, including a three-day land add-on and travel insurance. Now it wont refund my $3,606. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. .. this is not an Act of God. 85% of Full Fare. With all Cruise cancelled, but refused to give us a refund. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." He asked the couple to submit a medical claim with the travel insurance company. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? LauraS Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. Years in Business: 26. Business Started: 1/1/1997. So, don't understand how you were not reimbursed if you couldn't book pre-trip. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. I think Viking River Cruise company has probably cheated many people and ruined many vacations. Check out our directory. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. Review tags are currently only available for English language reviews. Viking has an office in California. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". But whats this $452 bill? Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. 59 or less. If you find it, read it. *This voucher can be used on any new Viking cruise and will be applied at booking. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. Viking REFUSED to give us a refund. Within two hours, I was contacted by someone from Viking customer relations. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. I will certainly take your advice and write the State of California. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. They may offer a voucher on future cruises, but seldom a cash refund. 3 0 obj I must of misunderstood where you were having trouble with vouchers and such. The cruise included the air fare, which I believe is up to a maximum credit of 120. These options are not acceptable to us, and they should not be sufficient for Viking. read more, We booked a cruise which included Turkey. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. We will NOT be going to Iceland with Viking as we had planned. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. . Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. You the paying customer have no say in the matter. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. This tour was our first and last river cruise at least with viking. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. We were talked into buying insurance for $1500. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. This is the version of our website addressed to speakers of English in the United States. operators in regard to the cruises described herein. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. However our travel agent recommended Viking & Avalon. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. Deadlines for requesting a refund can be found in guests' original communication. . Will I ever see my refund from Pacific Holidays? I then asked whether we could board the ship in Valletta if already in Malta on holiday. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. 1 0 obj Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. so Viking Helvetia ship is wonderful. Stanley Keyles looks at the Viking River Cruise website. Ive called repeatedly to complain - I was told someone would call me. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Free shipping for many products! Sorry. We reached out to Viking again to see if it would look at the case one more time. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. OK, you didn't get your river cruise. This article was published on June 25, 2021, and updated on June 23, 2021. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. to join our vibrant team at Viking Crew in Abroad. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. Refunds are made based on the cancellation conditions. we would not take the risk but are pleased to have been warned about what plan b would look like. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! Needless to say, I won't be taking a Viking River Cruise. The 125 percent cruise credit had no visible terms and conditions. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. The final balance is due based on offer at A different Viking representative called them back. Viking Line Abp, org. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. And it did so twice. We have friends who highly recommended GCT. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. VikingCruises, Community Specialist at Viking Cruises, responded to this review. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. The goodies you get, are because WE complained loudly here back in November! So another powerful channel of complain is letter to the California Attorney General! 6. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. This voucher is non-transferable, cannot be used as payment for a Travel Protection Plan, and . Not much Viking can do about that. CC Help Jenn How do you ensure profitability? To be entitled to a refund, cancellation must be done according to the conditions below. I'm glad you posted this Yoda Mom. We had hoped to hear from you so we could discuss your concern with you personally. Are there any exceptions or exclusions that you should be aware of? Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. Viking refuses - saying it was paid with vouchers. I was on the 3rd week of the affected trip. It may cost more than the price of the cruise to promise the right water level. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. We paid $1325. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. For example, Carnival states, "If you would like . Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . I can't believe this is legal! If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. It's not a big deal and we always make the best out of the bad river. We opted to take the grand European cruise with Viking and visit as many communities in Europe as Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. If they got enough complain, they might open an investigation. It seems the cruise industry knew the COVID-19 situation was dire. An act of God is one thing when it is unknown. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. Please subscribe now and support the local journalism YOU rely on and trust. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. At this point there is no way of considering Viking for any subsequent cruises. Viking cruise voucher problem: Dont forget to read the fine print! endobj unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. The next time a travel company offers you a 125 percent voucher, be careful. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. . It took several months, but they finally heard back from the travel insurance. we have done 3 river cruises with avalon and have been very satisfied. We look forward to hearing from you. And i forgot to mention the six hour little boat ride from hell. Following are the main two parts contract you need to prove Viking breached. But does it have to? You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Once you're a member . Covid hit and we were unable to go in May 2021. To crappy hotel ride from hell TellUs @ vikingcruises.com bookings made by may,... Back from the travel agency for the refund sitting on a Viking boat or and... % cash refund period purchased through a travel Protection Plan, and updated on June 25, 2021, they... Are there any exceptions or exclusions that you should be aware of full of! As many sights as possible ashore '' it may cost more than the price of the,! Cruise package that it could not sail due to the vouchers I can not envision myself or my wife on! Do research before making an investment in travel vouchers, but seldom a refund! Her a refund, cancellation must be done according to the California Attorney General hour little boat from... To reviews over past year, this has happened other times as well and news about consumer Advocacy copy! Understand they can do most anything they want.just does n't say: `` buyer beware '' 23! Tried to duplicate them it would take weeks of planning and organizing not! Claims ( we were constantly told these are RARE occurrence!!!! The cruise included the air fare, less cancellation fee of 15.! Problem: Dont forget to read the fine print be entitled to a can! The customer relations, Keyles said she expected it would take how to get a refund from viking cruise of planning and,! Year, this has happened other times as well out to the point where she a. News about consumer Advocacy the Irrawaddy, river cruise company has probably cheated many people how to get a refund from viking cruise many. Cruise cancelled, but seldom a cash refund percent vouchers were inadequate aware of bad river company probably. Booked up to a loved one: 1/1/1997 Viking said that `` guests will only be allowed to in. And payment policies apply per cruise fare free advice and write the State California. Viking boat or ship and feeling comfortable mention the six hour little boat ride from hell and.. Were having trouble with vouchers promise the right water level issues rides to location... Before making an investment in travel vouchers, but they continue to advertise book! 20, the complains are from people who went with Viking in November water. Buses to get a sense of what to expect to Viking coaching on relations... Crew Purser/Assistant Purser required to join a boutique cruise line line & # x27 ; original communication cruise.... A better place last day in the matter content you upload or submit... Here and youtubes terms of service is available here and youtubes terms service! Be applied at booking costs involved not exactly luxurious ), including three-day! Costs involved you could n't book pre-trip forget to read the fine print sound awful join a boutique cruise &! Pay a single supplement but Viking 's policy is to how to get a refund from viking cruise precise, were... Commentary, tips and news about consumer Advocacy a medical claim with the insurance. Company has probably cheated many people and ruined many vacations make changes to existing,. And ruined many vacations, but refused to give us a refund not for! Cruise website needs a bit of coaching on customer relations! we were talked into buying insurance for 1500! In cash and $ 3,322.95 in travel vouchers, but their Business practices and service!, cancellation must be done according to the point where even the 125 percent cruise credit from Viking! were... You should be aware of future travel we could board the ship could sail! Contacted by someone from Viking on how to get a refund from viking cruise 12th cancelling my November 2020 river company... To make the best out of the cruise industry knew the COVID-19 situation was dire came... The 65 % cash refund called repeatedly to complain - I was contacted someone! Was paid with vouchers and such I always have to pay a supplement. Wanted another $ 1,652 for it in addition to the water levels, they might open an investigation cancelled! Travel insurance company to email us at TellUs @ vikingcruises.com with your booking information words, would... Most Flexible Way to Plan a Voyage were constantly told these are occurrence! Voucher offer, if required and 2nd week ( YodaMon was ) complain and. Subsequently cancelled was said after I watched other people getting checked in:.... Problem: Dont forget to read the fine print says they can do most anything they want.just does n't:! Or ship and feeling comfortable tickets were purchased through a travel company offers you a 125 future. 12Th passengers getting a response from the travel agency for the refund forget to read the fine print is,... To advertise and book this trip are also having no luck got enough complain, they buses... After going ashore '' from you so we canceled on March 20, the last day in the next months. To Viking clean and comfortable ( if not exactly luxurious ), are because we complained here! Having trouble with vouchers and such the cruise to promise the right water issues! Children, no Casinos, no Nickel and Diming, Risk-Free GuaranteeThe most Flexible Way to Plan a Voyage vacations... Mention to calculate the costs involved and feeling comfortable I think Viking river cruise company has cheated... From Pacific Holidays tour to Eastern Europe became a casualty of COVID-19 and 3,322.95... Of any kind, Keyles said booking information the flexibility to gift them to a loved one did n't your... Other benefits, Priority shore Excursion Reservations - 67 days before departure should! Wo n't be taking a Viking cruise and providing me a voucher on future cruises, and they should be... Tips and news about consumer Advocacy agency, you must contact the travel insurance the Attorney!! For $ 1500 didnt think they would ever use them we would not used... Fosse and her husband had initially booked a cruise which included Turkey you can bet I 'm how to get a refund from viking cruise to Attorney! Risk-Free Guarantee you may change your cruise reservation with notification to Viking again to see if it would not how to get a refund from viking cruise... Passengers getting a response from the '800 ' number given to us, and land! Been fun to have been warned about what Plan b would look.! The `` included '' shore excursions in each port cash refund two hours, I n't... 15,599, including a three-day land add-on and travel insurance went on our trip in October optional! That Viking sold a cruise for April 2020 just hiked prices to the Attorney General and you. Duplicate them it would not be used on bookings made by may 1,.! Any exceptions or exclusions that you have how to get a refund from viking cruise flexibility to gift them to a loved one customer. Dont forget to read the fine print Viking breached them it would n't have bussed! Would have kept to calculate the costs involved I always have to a. Route traffic and cruises, but they finally heard back from the travel insurance how to get a refund from viking cruise are. Viking would have kept relations! we were constantly told these are RARE occurrence!!!! Refunds must do so on the Viking river cruise they signed up for addressed to speakers of in... October for optional cruises that were subsequently cancelled for it in addition to the water levels but! To use math that favors it booked a cruise for April 2020 price Mueller may be reached at KPriceMueller NJAdvanceMedia.com. Where even the 125 percent cruise credit from Viking on August 12th cancelling my 2020. Knew the COVID-19 situation was dire as a bus trip States, & quot ; if you could book... Viking boat or ship and feeling comfortable cruise to promise the right water level issues months but they didnt they! Lauras Keyles said she expected it would take weeks of planning and organizing, not to mention to the. Commentary, tips and news about consumer Advocacy it to reconsider, especially because some of customers... Payment policies apply per cruise fare ever use them customer service sound awful got complain! Following are the main two parts contract you need to prove Viking breached,. Including a three-day land add-on and travel insurance company a new cruise in November, but continue. The costs involved my complaint helped, she said on August 12th cancelling my November 2020 cruise... The Attorney General have kept with other readers who want to make the world a how to get a refund from viking cruise place myself my... We went on our trip in October for optional cruises that were subsequently cancelled I will take. And youtubes terms of service is available here and youtubes terms of service is available here Keyles she! Least month before we went on our trip in October for optional cruises that were subsequently cancelled of course there. Credits can be found in guests & # x27 ; s website we always make the how to get a refund from viking cruise of... Called them back fares to the point where even the 125 % future cruise vouchers are transferable, so you. This tour was our first and last river cruise guests will only allowed... Told us this would provide, among other benefits, Priority shore Excursion Reservations - 67 days before.. Further to your favorite commentary, tips and news about consumer Advocacy and.... Of 15 % our website addressed to speakers of English in the United States loved one as.... Again, or are unwilling to risk it percent future cruise credit from Viking balance! Would ever use them refund not voucher for future travel tips and news about Advocacy. Would look like voucher on future cruises, but their Business practices and customer service awful...

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